Stephanie Jones
Austin
Summary
Resourceful and detail-orientated medical office coordinator with over 10 years of experience in clinical and hospital settings. Strong administrative skills, including managing physician schedules, scheduling patient appointments, surgical procedures. Highly familiar with medical insurance and receiving prior authorizations. Personable and professional interactions with patients and staff.
Overview
16
16
years of professional experience
Work History
Medical Office Coordinator
The Austin Diagnostic Clinic
Austin, Texas
09.2023 - Current
- Performs select administrative duties. Assists front office and clerical staff in developing and implementing short and long-term work plans and objectives.
- Evaluating effectiveness, and modifying activities as necessary to ensure appropriate staffing levels are maintained.
- Identifies, analyzes, and resolves work problems.
- May assist in the hiring and development of the clerical and clinical staff.
- Ensures office and clinical supply inventory is current, mail is opened and processed, offices are opened and closed according to established procedures.
- Ensures the timeliness and accuracy of patient charge entry into the billing system.
- Assists front office staff with ensuring point-of-service collections are made when applicable.
- Ensures that patients are treated courteously by the office staff and that other visitors are screened and properly directed.
- Works with other administrative staff to ensure efforts are coordinated and high-quality patient care is provided.
- Assists in maintaining patient files, records and other information.
- Translating medical procedures into codes that can be translated by payers, other medical coders, and other medical facilities.
- Analyze errors and is able to collaborate with providers and administrators to correct error rate.
- Remain current with regulatory requirements and business strategies related to billing cycle.
- Responsible for reviewing the unbilled report to resolve any problems and issues in order to create a clean claim.
- Checking eligibility and benefits verification for medical procedure and office visits.
- Cross-train as back up to other business office positions as requested.
- Trained new employees in clerical tasks and office policies to avoid misunderstandings and enhance productivity.
- Balanced daily deposits and safe counts as required and prepared bank deposits.
- Answered heavy volume phone calls and handled high traffic lobby area.
Surgery Scheduler
The Austin Diagnostic Clinic
Austin, Texas
08.2022 - 09.2023
- Obtains CPT and ICD-10 diagnosis codes and other clinical information as required for treatment of the patient from practice staff; seeks assistance from practice and Facility Coders as determined through practice and facility processes.
- Ensures scheduling packets are correct and timely.
- Obtain patient face sheets from Insurance Verification to obtain necessary authorizations based on insurance types.
- Obtains authorization notes from Facility and scans into medical record or practice management system.
- Collects necessary and appropriate physician and practice fees associated with the procedure.
- Verifies/confirms physician is credentialed at the Center or Facility before scheduling the patient.
- Ensures efficient coordination of provider clinic and Facility schedule which could include awareness of provider’s schedule and coordination of provider time-out, travel, meetings, conferences and continuing medical education.
- Refers conflicts and procedural questions to Practice Manager or designee as they arise.
- Attends required meetings and participates in committees as requested.
- Cross-trains as back up to other business office positions as requested.
- Performs other general duties as assigned.
- Maintain surgery logs.
Lead Front Office Receptionist
The Austin Diagnostic Clinic
Austin, Texas
09.2021 - 07.2022
- Greets visitors and checks patients in using the electronic medical records (EMR) system; assists with Clinical Research or Ideal Protein patient arrivals as needed.
- Verifies patient demographics and insurance information; prints out demographic forms and makes changes in the patient charts as needed.
- Collects copayments via cash or credit card; asks patients to pay towards existing balances; refers to billing department as needed; keeps receipts and tracks payments.
- Provides patients with private pay agreement if needed. Alerts other staff to ensure Level of Service is provided on chart cover.
- Tracks patient “no-shows” and alerts MA and provider/technician.
- Scans patient documents into EMR as needed.
- Answers calls on multi-line phone system; schedules appointments as needed; transfers to appropriate personnel.
- When scheduling patients, makes changes in patient file to reflect new information such as symptoms or diagnosis. Initiates a medical records request if needed.
- Completes opening procedures including: turning on lights and computers, unlocking doors, petty cash verification and sign off.
Vet Technician
Blockhouse Creek Animal Hospital
Cedar Park, Texas
03.2020 - 08.2021
- Placed IV catheters, completed x-rays, and cleaned surgical sites to prepare for procedures.
- Conducted thorough physical examinations of animals by taking and recording basic vital signs such as respiration rate, pulse, and temperature.
- Monitored hospitalized patients for treatment progress and concerning changes.
- Administered anesthesia and monitored the animal’s responses to proactively adjust the dosages.
- Collected and tested biological specimens to help with diagnosis and treatment of wide range of animal health problems.
- Admitted patients, recorded assigned room, and printed patient labels on admission to animal hospital.
Front Office Receptionist
Blockhouse Creek Animal Hospital
Cedar Park, Texas
09.2018 - 02.2020
- Coordinated office schedules, including setting appointments and reaching out to clients about upcoming visits.
- Took patient information and scanned into EMR, ensuring accurate records and patient authorizations.
- Admitted patients, recorded assigned room, and printed patient labels on admission to animal hospital.
- Oversaw all aspects of office management, including HR functions, file management, and office inventory.
- Trained new employees in clerical tasks and office policies to avoid misunderstandings and enhance productivity.
- Balanced daily deposits and safe counts as required and prepared bank deposits.
- Answered heavy volume phone calls and handled high traffic lobby area.
Medical Billing Specialist
Austin Regional Clinic
Austin, Texas
04.2010 - 07.2012
- Review that all charges are accurate before submission.
- Responsible for the accurate flow of medical information and patient data between physicians, patients and third-party payers.
- Responsible for keeping tabs on the claim as it moves through the billing process.
- Translating medical procedures into codes that can be translated by payers, other medical coders, and other medical facilities.
- Analyze errors and is able to collaborate with providers and administrators to correct error rate.
- Remain current with regulatory requirements and business strategies related to billing cycle.
- Responsible for reviewing the unbilled report to resolve any problems and issues in order to create a clean claim.
- Checking eligibility and benefits verification for medical procedure and office visits.
Education
Associate of Applied Science - Health Administration
Temple College
Texas05-2019
Skills
- Healthcare administration
- HIPAA compliance
- Office management
- Medical billing
- Customer service
- Problem-solving
- Staff training and development
- Insurance verification
Timeline
Medical Office Coordinator
The Austin Diagnostic Clinic
09.2023 - Current
Surgery Scheduler
The Austin Diagnostic Clinic
08.2022 - 09.2023
Lead Front Office Receptionist
The Austin Diagnostic Clinic
09.2021 - 07.2022
Vet Technician
Blockhouse Creek Animal Hospital
03.2020 - 08.2021
Front Office Receptionist
Blockhouse Creek Animal Hospital
09.2018 - 02.2020
Medical Billing Specialist
Austin Regional Clinic
04.2010 - 07.2012
Associate of Applied Science - Health Administration
Temple College