Stephanie Jourdan
Fort Worth,TX
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
40
40
years of professional experience
Work History
Collections Manager
Santander Consumer USA
Dallas, TX
08.2012 - Current
- Developed and improved procedures for collection of past due amounts.
- Responded to customer inquiries about billing issues, account status, and payment options.
- Developed procedures to ensure timely collection of payments from customers.
- Analyzed customer payment trends and developed strategies to reduce overdue accounts.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Hairstylist
Self-employed
Euless, TX
06.1984 - 06.2023
- Cultivated strong value-added relationships with customers by delivering accurate service and product knowledge to drive earnings.
- Responded to customer inquiries by phone, email and in person.
- Developed relationships with new clients through referrals from existing customers.
- Trained or supervised other hairstylists, hairdressers and assistants.
- Pursued continuing education and training to stay up to date with new trends and techniques.
Education
Cosmetologist - Cosmetology Education
Edwards School of Cosmetology
Flint, MI06-1985
High School Diploma -
Northwestern High School
Flint, MI06-1981
Skills
- Customer Service Excellence
- Telephone Etiquette
- Account Management
- Conflict and Issue Documentation
- Oral and Written Communications
- Listening Skills
- Problem-Solving
- Work Planning and Prioritization
Accomplishments
- Receives an abundant amount of customer satisfaction surveys
Timeline
Collections Manager
Santander Consumer USA
08.2012 - Current
Hairstylist
Self-employed
06.1984 - 06.2023
Cosmetologist - Cosmetology Education
Edwards School of Cosmetology
High School Diploma -
Northwestern High School
Similar Profiles
Annette KingAnnette King
Dealer Operations Specialist at Santander Consumer USADealer Operations Specialist at Santander Consumer USA
Megan GreenMegan Green
Senior Auto Loan and Lease Specialist at Santander Consumer USASenior Auto Loan and Lease Specialist at Santander Consumer USA
Vignesh VenkatramVignesh Venkatram
Java Developer at Santander Consumer USAJava Developer at Santander Consumer USA
Jessica CampbellJessica Campbell
Titles Verification Processor at Santander Consumer USATitles Verification Processor at Santander Consumer USA
Christopher ShoemateChristopher Shoemate
Police Officer at DFW AirportPolice Officer at DFW Airport