Jennifer Carlson
Eagan,MN
Summary
Experienced Accounts Receivable Manager with over 25 years of expertise in credit and collections. Adept at recovering high dollar amounts from customers and insurance companies, with a natural ability to foster effective relationships with colleagues and clients. Highly organized, results-driven, and committed to excellence in financial operations.
Overview
28
28
years of professional experience
Work History
Corporate Credit and Collections Manager
Agiliti Health
01.2023 - Current
- Provide Bad Debt Reserve Needs Analysis and prescribe credit holds for delinquent accounts to Director of Treasury Operations and the CFO.
- Lead corporate collections staff involving delinquent account collection and establishing repayment terms of for past due balances company wide.
- Achieve assigned DSO and AR reduction goals
- Negotiate payment plans directly with customers and their legal representatives.
- Assist Operations and Sales in resolving customer payment disputes.
- Maintain and recommend changes to collection policies that will increase effectiveness and efficiency within the department.
- Provide leadership and supervision to Credit and Collections Representatives through monthly meetings, annual performance reviews, development opportunities and training.
- Complete all other assigned projects.
Credit and Collections Lead
Agiliti Health
09.2012 - 12.2022
- Managed customer accounts, ensuring timely reconciliation and resolution of unpaid balances.
- Developed and executed payment strategies to recover past-due accounts.
- Negotiated and arranged payment plans for delinquent accounts.
- Conducted credit assessments using D&B software to monitor financial risk.
- Led dispute resolution efforts with internal teams and customers to minimize outstanding receivables.
- Provided mentorship and training to teammates handling complex collections cases.
- Assisted in process improvement initiatives to enhance AR operations efficiency.
Accounts Receivable Specialist III
Bio Scrip Incorporated
10.2001 - 06.2012
- Conducted outbound collection calls to insurance companies, successfully reducing outstanding debt.
- Assessed and structured financial arrangements for customers as needed.
- Analyzed aging reports and ensured timely debt recovery.
- Processed provider adjustments and identified self-pay balances after insurance payments.
- Managed insurance claim payment reconciliations and prepared appeals for denied claims.
- Collaborated with pharmacy staff for accurate insurance verifications and billing resolutions.
Medical Billing Specialist
Intrepid Company
11.1999 - 07.2001
- Performed electronic billing for Medicare and Medicaid claims.
- Resolved billing discrepancies and revenue variances.
- Generated weekly statements for Home Health Care patients and ensured timely collections.
Credit Analyst & Accounts Payable
Northern Tool & Equipment
02.1998 - 11.1999
- Investigated creditworthiness of new customers using Dunn & Bradstreet reports.
- Processed and approved customer purchase orders.
- Managed accounts payable for multiple retail locations, ensuring accurate payments and reconciliations.
Education
Accounting Clerk Diploma -
Dakota County Technical College
01.1997
Skills
- Credit and collections management
- Accounts receivable reconciliation
- Customer service excellence
- Bad debt and write-off analysis
- Financial reporting and auditing
- Software proficiency: SAP, IDX, Bill Trust, Microsoft Excel, Outlook, Word
- HIPAA compliance
- Time management and organizational skills for self and team
- Willingness and confidence to make decisions
- Ability to facilitate negotiations
- Strong presentation skills with the ability to adapt to an audience
- Knowledge of field operations processes and policies
- Strong MS Excel worksheet skills
- Strong analytical and progressive thinking skills
- Ability to professionally address senior level management with a firm presence to achieve collection goals while maintaining positive relations
- Leadership skills
Timeline
Corporate Credit and Collections Manager
Agiliti Health
01.2023 - Current
Credit and Collections Lead
Agiliti Health
09.2012 - 12.2022
Accounts Receivable Specialist III
Bio Scrip Incorporated
10.2001 - 06.2012
Medical Billing Specialist
Intrepid Company
11.1999 - 07.2001
Credit Analyst & Accounts Payable
Northern Tool & Equipment
02.1998 - 11.1999
Accounting Clerk Diploma -
Dakota County Technical College
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