Stephanie Juarez
Houston
Summary
Skilled Blood Bank Supervisor/ Phlebotomist well-versed in all aspects of blood bank operations, including donor recruitment, phlebotomy procedures, and quality control. Strong management skills with track record of leading teams to uphold regulatory standards and deliver high-quality service. Impact evident through improved operational efficiency, streamlined workflows, and enhanced staff training programs. Committed to ensuring patient safety and promoting a positive workplace environment.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Blood Bank Supervisor
Gulf Coast Regional Blood Center
Houston
05.2018 - 12.2025
- Managed blood collection operations to ensure compliance with regulatory standards.
- Supervised staff training sessions to enhance knowledge of safety protocols.
- Coordinated inventory management for blood products and supplies.
- Implemented quality control procedures to maintain product integrity.
- Oversaw donor screening processes to ensure donor eligibility and safety.
- Led team meetings to discuss operational challenges and solutions.
- Developed schedules for staff assignments based on operational needs.
- Created monthly performance reports to track employee productivity levels within the department.
- Monitored quality control measures for safety and accuracy of blood product collection, processing, testing and storage.
- Resolved customer complaints or issues in a timely manner while maintaining high standards of customer service.
Mobile Phlebotomist/Apherisis Technician
Gulf Coast Regional Blood Center
Houston
10.2012 - 05.2018
- Labeled blood vials with critical information like time of collection, date, and patient name.
- Enforced infection control and sharps disposal procedures to protect patients, co-workers, and self.
- Screened prospective donors by conducting interviews, obtaining medical histories, and measuring vital signs.
- Maintained fully-stocked phlebotomy cart, carrier, and station.
- Prepared for HIPAA and JCAHO reviews, ensuring required brochures and pamphlets were available to patients in all clinics.
- Took and recorded patients' temperature, pulse and blood pressure.
- Observed strict confidentiality and safeguarded all patient-related information.
- Educated donors on the donation process and post-donation care.
- Prepared materials for phlebotomy such as antiseptics, gauze pads and tourniquets.
Education
General Education (GED) -
East Central Community College
DecaturSkills
- HIPAA
- Vital signs
- Venipuncture
- Data entry
- Customer complaint resolution
- FDA regulations
- State healthcare regulations
- Supervising experience
- Microsoft Outlook
- Patient interaction
- Maintaining patient confidentiality
- Task prioritization
- Communication skills
- Blood sampling
- Regulatory compliance
- Time management
- Equipment troubleshooting
- Organizational skills
- Customer service
- Stakeholder relationship building
- Healthcare compliance
- Leadership
- Phlebotomy
- Physical examinations
- Continuous improvement
- Computer skills,
- Decision making
- Specimen collection / processing
- Medical terminology
- Blood collection
- Quality control
- Staff training
- Customer relationship management
- Operational planning
- Performance reporting
- Effective communication
- Attention to detail
- Conflict resolution
- Specimen handling
- Team supervision
Certification
- Driver's License
- Phlebotomy certificate
- First Aid/CPR
- Medical Technologist
Languages
- English,
- Spanish,
Timeline
Blood Bank Supervisor
Gulf Coast Regional Blood Center
05.2018 - 12.2025
Mobile Phlebotomist/Apherisis Technician
Gulf Coast Regional Blood Center
10.2012 - 05.2018
General Education (GED) -
East Central Community College