Stephanie Justice
Elgin,SC
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Talented Owner with excellent marketing, customer service and facility oversight skills and more than 10 years of experience. Highly effective and comfortable working with people at all levels in organization. Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
Work History
Owner
American Made Llc
10.2021 - Current
- Founded and managed entertainment business, creating income on a monthly basis.
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Established foundational processes for business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Generated revenues yearly and effectively capitalized on industry growth.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Installer Helper
K & H Remodling
02.2011 - 11.2011
- Operated tools, equipment, and machinery according to safety standards.
- Laid out materials and system components to prepare for installation.
- Installed complete systems at new residential and business construction sites.
- Developed and maintained professional relationships with customers and vendors to promote loyalty and referrals.
- Inspected installations to check for functionality and maintain customer satisfaction.
- Assisted with system design and layout to optimize installations and continuous performance.
- Supported customer satisfaction, providing detailed instructions and demonstrations on proper system operation.
- Communicated quickly and accurately with supervisors about problematic sites, missed installations or other issues.
- Followed safety protocols and best practices for installation, maintenance, or repair work..
- Answered customer questions and helped resolve various concerns.
- Set up ladders and other access equipment.
- Set up and tested equipment in customer locations.
- Painted walls, ceilings and other surfaces.
- Trained customers on how to use, configure and maintain installed equipment.
- Inspected and tested equipment for conformance with specifications.
Customer Service Representative
IHOP
10.2008 - 02.2010
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Inspected dishes and utensils for cleanliness.
- Checked guests' identification before serving alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
Loan Officer
Check N' Go
11.2007 - 06.2008
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Explained very technical financial information to applicants in easy to understand language.
- Identified problem areas within loan portfolio, analyzed risks and suggested appropriate solutions.
- Observed regulatory, compliance and security policies and procedures to keep data as safe as possible from breaches.
- Developed strong relationships with customers through high levels of customer service.
- Maintained strict confidentiality of bank records and client information.
- Submitted loan applications to underwriter for verification and recommendations.
- Utilized risk management strategies to attain high loan approval rates.
- Examined customer loan applications for loan approvals and denials.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Negotiated loan terms to provide favorable outcomes for both customers and lenders.
- Reviewed and edited loan agreements to enhance clarity and monitor compliance with requirements.
- Developed systems to efficiently track loan documents and enhance accuracy.
- Monitored performance of existing loan portfolios to identify and address any issues.
- Processed loan applications and monitored progress from start to finish.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Assisted customers with completing loan applications and other paperwork.
- Approved loan applications based on customer creditworthiness and provided detailed financial advice.
- Negotiated loan terms and conditions with customers to secure best deal.
- Supervised loan personnel and motivated to maintain customer service and performance standards.
Education
High School Diploma -
South Carolina Homeschool Association
South Carolina06.2006
Skills
- Innovative and Visionary
- Executive Leadership
- Client Service
- Effective Communicator and Public Speaker
- Management Team Leadership
- Analytical and Critical Thinker
- Business Launch
- Approachable and Outgoing
- Financial Management
- Balanced Work Ethic
- Finance and Accounting Operations
- Verbal and Written Communication
Timeline
Owner
American Made Llc
10.2021 - Current
Installer Helper
K & H Remodling
02.2011 - 11.2011
Customer Service Representative
IHOP
10.2008 - 02.2010
Loan Officer
Check N' Go
11.2007 - 06.2008
High School Diploma -
South Carolina Homeschool Association
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