Stephanie Kaster
Pawnee,NE
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. I am interested in furthering my knowledge of Agricultural programs that help our farmers grow our economy while maintaining our environment.
Overview
17
17
years of professional experience
Work History
Deputy Assessor
Pawnee County
06.2021 - Current
- Created and utilized assessments to evaluate specific property land and soil use for tax valuation purposes.
- Utilized GIS to properly value soil, grass and tree types for more accurate property valuations.
- Coordinated with other agencies to identify and maintain records of parcels enrolled in Land Conservation Programs.
- Took photographs of interior and exterior of buildings to properly document features and conditions.
- Researched land, property and market values to complete valuations.
- Gathered information on nearby properties to compare and help make value determinations on properties.
- Completed appraisals on Agricultural and Residential properties, supporting property transactions or for legal purposes.
- Maintained current database of completed appraisals and customer information.
- Assessed sales comparisons, production costs and other values to determine accurate property values.
- Responded to taxpayer questions and helped individuals complete and file tax documentation.
- Professionally negotiated and dealt with taxpayers in confrontational situations.
Store General Manager
Dollar General
09.2019 - 06.2021
- Led change efforts within store, conforming to shifting demands and timelines.
- Led store expense control and payroll to optimize business.
- Hired, trained and retained high quality team members.
- Managed team by providing leadership, direction and continued development opportunities.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Assistant Retail Store Manager
Shopko Stores Operating Co. LLC
01.2014 - 05.2019
- Motivated self starter focused on increasing efficiency while reducing costs
- Resourceful and forward- thinking with hard-working and dedicated mindset
- Desire leadership position with growing company
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives
- Increased profit Y/Y $200,000 on same revenue
- Trained team members in successful strategies to meet operational and sales targets
- Top 15 in EPP & Net Promoter Score in the company EPP @ 10.7 & NPS 80
- Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles
- Promoted 4 internal hires from part time to full time supervisors
- Established and optimized schedules to keep coverage and service in line with forecasted demands
- One of 11 stores out of 361 to meet staffing requirements without using overtime in in an increasingly difficult labor market.
Sales Team Manager
Marketing Technologies Group
01.2014 - 05.2019
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue
- Planned and led training sessions to promote sales team professional development and sales goal reinforcement
- Boosted team profits with efficient time and resource management focused on meeting and
- Tracked trends and suggested enhancements that would both challenge and refine company's product offerings.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Planned and directed staff training and performance evaluations.
Customer Sales Representative
Feature Films For Families
01.2007 - 01.2013
- Described product and service details to customers to provide information on benefits and advantages
- Enhanced department structure and workflows to increase coverage and team efficiency in face of dynamic demands
- Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns
- Cross-trained and backed up other customer service managers
- Promoted available products and services to customers during service, account management and order interactions
- Promptly responded to inquiries and requests from prospective customers
- Implemented marketing strategies and techniques, increasing revenue and customer satisfaction
- Adapted sales techniques to specific clients and promoted products based on individualized client needs
- Contacted satisfied customers to offer additional services.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Described product highlights and benefits to help guide purchasing decisions.
- Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
- Maintained customer accounts and relationships.
- Contacted potential customers to capitalize on sales opportunities.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Set and achieved company defined sales goals.
- Maintained current knowledge of evolving changes in marketplace.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Education
Licensed Vocational Nurse - Nursing Practice
Summit College
Colton, CA12.2004
Skills
- Land Assessment
- Property Appraisals
- Statistical Analysis
- Boundary Mapping
- Property Adjusting
- Market Value
- Market Value Comparison
- Site Visits
- Property Tax
- Parcel Mapping
- Appraisal Documentation
Timeline
Deputy Assessor
Pawnee County
06.2021 - Current
Store General Manager
Dollar General
09.2019 - 06.2021
Assistant Retail Store Manager
Shopko Stores Operating Co. LLC
01.2014 - 05.2019
Sales Team Manager
Marketing Technologies Group
01.2014 - 05.2019
Customer Sales Representative
Feature Films For Families
01.2007 - 01.2013
Licensed Vocational Nurse - Nursing Practice
Summit College
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