Stephanie Kato
PETALUMA,CA
Summary
At Iyasu, as Owner/Healer, I spearheaded operations, enhancing customer satisfaction through exceptional service and emotional safety prioritization. My strategic planning and relationship-building skills propelled financial growth and client loyalty. Proficient in small business management and client service, I fostered a performance-driven culture, achieving significant industry recognition without compromising on personalized care.
Overview
28
28
years of professional experience
Work History
Owner/Healer
Iyasu
Los Angeles, CA
03.1996 - 10.2023
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Evaluated suppliers to maintain cost controls and improve operations.
- Established foundational processes for business operations.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Generated revenues yearly and effectively capitalized on industry growth.
- Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
- Interacted well with customers to build connections and nurture relationships.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Education
Advanced Certification - Holistic Health
International Association of Colon Hydrotherapists
Los Angeles, CA03.1996
Skills
- Customer Relations (my priority was ensuring emotional safety and comfort for each clients’ sessions)
- Small business operations
- Relationship Building
- Verbal and written communication
- Client Service
Timeline
Owner/Healer
Iyasu
03.1996 - 10.2023
Advanced Certification - Holistic Health
International Association of Colon Hydrotherapists