STEPHANIE KAYLOR
Haltom City,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2018
2018
years of professional experience
Work History
Data Entry Clerk
Tarrant County Elections
Fort Worth, TX
09.2012 - 02.2013
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data
- Transferred data from hard copies to digital databases, organizing information in new formats
- Identified and corrected data entry errors to prevent duplication across systems
- Reviewed, corrected or deleted data, verifying customer and account information
- Contacted customers via phone or email to address data inquiries
- Verified outdated data and implemented necessary changes to records
- Verified confidential or private client information in adherence to state and federal laws
Shift Leader
Taco Casa LLC
Haltom City, TX
09.2016 - 01.2018
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements
- Educated customers about offerings, promotions and pricing to boost sales
- Supervised and led employees to maintain productivity and customer service levels
- Complied with company safety procedures, policies and regulations to promote safe working environment
- Uphold company standards and compliance requirements for operations
- Positioned skilled staff in key areas throughout shift to optimize department productivity
- Assisted general manager with operations game plan and company initiatives implementation
Restaurant Food Server
The Café
Haltom City, TX
04.2014 - 07.2016
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems
- Provided exceptional service to high volume of daily customers
- Cleaned tables and chairs to prepare dining area for next customers
- Presented menus to patrons to answer questions about offered items and make suitable recommendations
- Greeted customers, answered questions and recommended specials to increase profits
- Served food and beverages to patrons and immediately remedied issues with orders
- Satisfied customers by topping off drinks and offering condiments, napkins and other items
Phone Operator
Silverleaf Resorts
North Richland Hills, TX
02.2007 - 11.2009
- Answered calls in pleasant, calm voice and asked appropriate questions to direct callers to proper individuals
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks
- Connected incoming calls quickly using multi-line telephone system to minimize hold times
- Oversaw appointment scheduling for corporate employees and company visitors
- Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service
- Handled incoming and outgoing calls according to standard operating procedures
- Completed connections between callers, departments and professionals
Housekeeping Room Attendant
The Cliff's Resort
Graford, Texas
Education
Dental Assisting - Four-handed dentistry, Eagle soft, Radiographs, Type 60 wpm, Impression, Sterilization, Disinfection
ATI Career Training Center
North Richland Hills, TXSkills
- Training Assistance
- Flexible Schedule
- Microsoft Office
- Multitasking and Prioritization
- Microsoft Office Suite
- Data Verification
- Data Processing
- Data Input
- Critical Thinker
- Appointment Scheduling
- Typing Skills
- Data Entry
- Sales expertise
- Professional Appearance
Timeline
Shift Leader
Taco Casa LLC
09.2016 - 01.2018
Restaurant Food Server
The Café
04.2014 - 07.2016
Data Entry Clerk
Tarrant County Elections
09.2012 - 02.2013
Phone Operator
Silverleaf Resorts
02.2007 - 11.2009
Housekeeping Room Attendant
The Cliff's Resort
Dental Assisting - Four-handed dentistry, Eagle soft, Radiographs, Type 60 wpm, Impression, Sterilization, Disinfection
ATI Career Training Center