Stephanie Kaznowski
Olive Garden
Grosse Pointe,MI
5
years of professional experience
Student at Michigan State University, studying Organizational Communication, with many years of experience in the hospitality industry. Most recently working as a Intern for the Director of Communications at a premier Country Club, I've gained skills in various website software's and knowledge of proper internal facing to external facing communications.
Work History
Intern, Communications and Membership Departments
5 Months- Developed familiarity with club software for scheduling and event management, improving operational efficiency.
- Engaged with members, adapting communication styles to meet individual needs and preferences.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
To Go Specialist
1 Year- Prepared and packaged to-go orders with attention to detail and accuracy.
- Ensured compliance with food safety standards during order preparation and handling.
- Collaborated with kitchen staff to maintain efficient workflow during peak hours.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
Server
7 Months- Applied interpersonal communication skills in order to resolve concerns and maintain positive guest relationships in a fast-paced environment.
- Worked with team members through clear, solution-focused communication to support efficient service operations.
- Resolved customer complaints promptly, fostering positive dining experiences and repeat visits.
- Efficiently managed multiple tables, ensuring timely order taking and food delivery.
Hostess
2 Years 2 Months- As the first person guests saw, I greeted them with welcoming, engaging communication that reinforced the club’s reputation and member experience.
- Coordinated reservation and seating logistics by communicating real-time updates with staff, which ensured effective and efficient service.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Education
Bachelor of Arts - Organizational Communication
High School Diploma
Skills
Corporate Communication: team communication & coordination
conflict resolution
and customer relations.
Organizational & Interpersonal Skills: relationship building
adaptability
time management
and multitasking in fast‑paced environments.
Timeline
Intern, Communications and Membership Departments
Country Club of Detroit
05.2026 - CurrentRead More
To Go Specialist
Olive Garden
10.2025 - CurrentRead More
Server
Buddies Pub and Grill
10.2024 - 05.2025Read More
Hostess
Country Club of Detroit
05.2021 - 07.2023Read More
Michigan State University
Bachelor of Arts from Organizational Communication
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Grosse Pointe South Highschool
High School Diploma
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