Stephanie Keeney
Frankfort
Summary
Accomplished professional with a robust background in transportation and customer service, including a pivotal role at Door Dash. Expert in optimizing routes for efficiency and upholding safety protocols. Demonstrated ability to enhance team performance and service standards at Texas Roadhouse Restaurant, showcasing leadership and commercial driving skills. Achieved significant improvements in operational efficiency and customer satisfaction. Highly tolerant any dedicated to supporting safe classroom environment. Energetic and motivated with extensive knowledge in various subjects. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.
Overview
21
21
years of professional experience
Work History
Door Dash Driver
Door Dash
02.2024 - Current
- Delivered goods and products to customer on time and in excellent condition.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Kept detailed mileage and fuel reports to track overall fuel costs.
Homeschool Teacher
Self
11.2022 - Current
- Graded homework, quizzes, classwork and exams to report on progress of student achievements.
- Led groups of students on field trips to enriching destinations, introducing to new experiences and broadening education.
- Researched and chose appropriate curriculum to meet children's abilities and grade levels.
- Led and coordinated any educational activities to develop students' physical, emotional and social growth.
- Adapted teaching methods and lesson plans to changing student needs.
Host Trainer
Texas Roadhouse Restaurant
04.2021 - Current
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Driver
Urber
03.2020 - 08.2022
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Followed all relevant traffic laws and safety regulations.
- Drove safely in various weather and road conditions to avoid accidents.
- Delivered goods and products to customer on time and in excellent condition.
CNA
Loretto Nursing Home
03.2005 - 05.2008
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Cashier Team Lead
Dollar General Store
05.2003 - 01.2005
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Monitored areas for security issues and safety hazards.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
Education
Certified - Wedding Planner
Ashworth College
Norcross, GA03.2023
Certified - CNA
Mohawk Valley Nursing Home
Ilion, United States03.2003
High School Diploma -
Ilion JR/SR HIgh School
Ilion, United States06.2001
Certified - Human Services
Herkimer County BOCES
Herkimer, United States06.2001
Certified - Early Childhood Education
Herkimer County Boces
Herkimer, United States06.2000
Skills
- Commercial driving
- Transportation
- Safety Protocols
- Basic Life Support
- Patient Care
- Lesson Planning
- Teaching strategies
- Child Development
- Special Needs Students
- Guest Relations
- Seating arrangements
- Reservations Management
Timeline
Door Dash Driver
Door Dash
02.2024 - Current
Homeschool Teacher
Self
11.2022 - Current
Host Trainer
Texas Roadhouse Restaurant
04.2021 - Current
Driver
Urber
03.2020 - 08.2022
CNA
Loretto Nursing Home
03.2005 - 05.2008
Cashier Team Lead
Dollar General Store
05.2003 - 01.2005
Certified - Wedding Planner
Ashworth College
Certified - CNA
Mohawk Valley Nursing Home
High School Diploma -
Ilion JR/SR HIgh School
Certified - Human Services
Herkimer County BOCES
Certified - Early Childhood Education
Herkimer County Boces