Hannah Frankenberg

• Increased productivity by assisting in loading/unloading vehicles when necessary, expediting delivery process.
• Minimized liability by consistently following road rules when driving.
• Communicated with customers to provide delivery updates and confirm delivery locations.
• Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
• Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
• Utilized GPS and other navigation tools to plan routes and stay on schedule.
• Demonstrated strong knowledge of geography and local roads for optimal route selection.
• Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.
• Followed all relevant traffic laws and safety regulations.
• Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads, and avoiding dangerous driving actions.
• Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
• Communicated with dispatchers and other personnel to coordinate transportation schedules.
• Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
• Contributed to environmental sustainability efforts by reducing idling time whenever possible.
• Kept detailed mileage and fuel reports to track overall fuel costs.
• Followed Hazardous Materials Regulations (HMR) for transporting dangerous materials.
• Obtained signatures from customers upon delivery of goods.
• Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
• Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
• Drove safely in various weather and road conditions to avoid accidents.
• Provided exceptional customer service, addressing concerns and resolving issues promptly.
• Achieved safe driving records by consistently following traffic rules and regulations.
• Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
• Reduced fuel consumption through strategic route planning and efficient driving techniques.
• Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
• Maintained professional and friendly demeanor during deliveries to uphold company reputation.
• Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
• Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
• Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
• Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
• Delivered goods and products to customer on time and in excellent condition.
• Coordinated efficient routes to avoid delays and optimize schedules.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Resolved problems, improved operations and provided exceptional service.
• Proven ability to learn quickly and adapt to new situations.
• Paid attention to detail while completing assignments.
• Proven ability to develop and implement creative solutions to complex problems.
• Delivered services to customer locations within specific timeframes.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Managed time efficiently in order to complete all tasks within deadlines.
• Applied effective time management techniques to meet tight deadlines.
• Self-motivated, with a strong sense of personal responsibility.
• Proved successful working within tight deadlines and a fast-paced environment.
• Provided professional services and support in a dynamic work environment.
• Identified issues, analyzed information and provided solutions to problems.
• Completed 100% of deliveries
• 4.76 customer rating.
• Completed over 500 deliveries
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I sold and moved merchandise from storage units bought under my families company. I handled all sales, and moved products from the storage units to our own, to categorize, and organize all items.

• Answered customer questions about sizing, accessories, and merchandise care.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Managed returns, exchanges, and refunds by store policy.
• Prepared merchandise for the sales floor by pricing or tagging.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Provided exceptional services and pleasant shopping experiences to retail customers.
• Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
• Assessed customer needs and utilized suggestive selling techniques to drive sales.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve their needs.
• Streamlined processes within the store's operations by organizing merchandise layouts for easy access.
• Engaged with customers to build rapport and loyalty.
• Helped customers locate products and checked store systems for merchandise at other sites.
• Sold over 1500$ worth of products every week