Proven to excel in fast-paced environments, I leveraged teamwork and critical thinking at Loretto Utica Center to enhance patient care quality. My adeptness in problem-solving and organizational skills consistently improved operational efficiency. Committed to delivering top-notch customer service, I am recognized for a friendly attitude and the ability to multitask effectively, ensuring satisfaction and positive outcomes. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Host position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level CNA and customer service position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
23
23
years of professional experience
Work History
Door Dash
Self
Utica, NY
02.2024 - Current
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Excellent communication skills, both verbal and written.
Demonstrated respect, friendliness and willingness to help wherever needed.
Worked flexible hours across night, weekend, and holiday shifts.
Managed time efficiently in order to complete all tasks within deadlines.
Paid attention to detail while completing assignments.
Passionate about learning and committed to continual improvement.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Strengthened communication skills through regular interactions with others.
Homeschool Teacher
Self
Frankfort, NY
02.2023 - Current
Managed homeschool schedules effectively, balancing extracurricular activities with academic requirements for well-rounded development.
Researched and chose appropriate curriculum to meet children's abilities and grade levels.
Emphasized practical life skills alongside academics, preparing students for future independence and decision-making abilities.
Organized hands-on instructional activities to supplement textbook instruction to engage and motivate students.
Adapted teaching methods and lesson plans to changing student needs.
Led groups of students on field trips to enriching destinations, introducing to new experiences and broadening education.
Increased student motivation by implementing engaging activities and interactive teaching techniques.
Implemented hands-on activities and experiential learning opportunities for improved understanding of complex concepts.
Submitted and assembled student portfolios for local school district to satisfy legal guidelines.
Encouraged intellectual curiosity by incorporating stimulating topics outside traditional subject matter into lesson plans.
Supported social-emotional growth by integrating character education lessons that foster empathy, resilience and self awareness.
Attended textbooks fairs and homeschool meetings to understand different approaches to subject matter.
Fostered a positive learning environment, promoting open communication and active participation among students.
Adapted curriculum to accommodate different learning styles, ensuring all students had equal access to educational materials.
Collaborated with parents to create personalized learning plans, ensuring each child''s educational needs were met.
Developed students'' critical thinking skills with challenging assignments and thought-provoking discussions.
Researched multiple curricula, methodologies and perspectives as part of educational planning.
Integrated diverse subjects into lessons, promoting interdisciplinary connections for deeper understanding of material.
Graded homework, quizzes, classwork and exams to report on progress of student achievements.
Enhanced student comprehension by incorporating real-life examples and relatable scenarios into daily lessons.
Expanded student vocabulary with weekly word challenges, encouraging the use of new words in writing and conversation.
Provided timely feedback on assignments, helping students improve their work quality and performance over time.
Boosted overall student success by providing individualized support through one-on-one tutoring sessions.
Assessed student progress regularly, utilizing test results to adjust teaching strategies as needed.
Improved reading comprehension levels through targeted instruction in literacy skills development techniques such as summarizing main ideas and annotating text passages effectively.
Evaluated classical, student-lead and unschooling methodologies for best option.
Led and coordinated [Type] educational activities to develop students' physical, emotional and social growth.
Promoted collaboration among students via group projects that required effective teamwork and problem-solving capabilities.
Created and developed lesson plans to meet students' academic needs.
Fostered student curiosity and interest through creative hands-on activities.
Prepared quizzes, tests and examinations to gauge how well students were learning.
Helped students explore concepts with engaging, learning-focused activities.
Developed and implemented classroom routines to address varying student needs.
Boosted cultural awareness by incorporating children's literature from world cultures.
Designed detailed learning plans for struggling students based on test, homework and assignment records.
Evaluated students' understanding of course material through examinations and in-depth essay writing.
Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
Shifted between formal and informal methods of teaching to keep students engaged.
Improved students' analytical skills by introducing state-of-the-art computer program technologies.
Created lessons and online testing materials to facilitate remote learning.
Increased educational expertise and knowledge by participating in instructor-oriented workshops.
Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
Implemented reading and writing workshops to increase student literacy and support school reading programs.
Participated in department meetings to provide input to colleagues about student achievement and improvement.
Completed student progress reports mid-term to notify students and parents of strengths and areas of improvement.
Ensured a safe and inclusive learning environment by addressing any behavioral issues promptly and with sensitivity, reinforcing the importance of respect for oneself and others.
Host
Texas Roadhouse
New Hartford, NY
05.2021 - Current
Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Answered customer questions about hours, seating, and menu information.
Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Contributed to team success through effective communication and cooperation with coworkers and management.
Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
Assisted servers with food delivery during peak hours to ensure timely service for all guests.
Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
Monitored seating area and checked restrooms regularly to keep spotless.
Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
Assisted managers with quickly resolving service- and food-related issues.
Improved guest experience by offering personalized recommendations based on individual preferences and dietary requirements.
Streamlined check-in process for large groups or events by implementing a pre-registration system.
Supported restaurant marketing efforts by promoting upcoming events or specials to guests as appropriate.
Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Accommodated special seating requests for guests to enhance satisfaction.
Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
Assigned patrons to tables suitable for needs and restaurant section rotation.
Cultivated positive guest relations by managing information and orchestrating speedy seating.
Relayed guest comments or suggestions to manager on duty for further action.
Used cash registers and credit card machines to cash out customers.
Provided adequate supply of place settings for tables and miscellaneous supplies for work stations to last throughout assigned shift.
Answered phone calls to take orders, give information and document reservations.
Completed daily side work and opening and closing duties without fail.
Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
Backed up servers by checking on tables and retrieving items for guests.
Opened and closed seating sections according to volume of guests.
Seated patrons based on guest preferences and seating availability.
Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
Rearranged tables and chairs for large parties and retrieved high chairs for children.
Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
Minimized customer service complaints by expertly managing customer expectations during busy periods.
Urber Driver
Self
Utica, NY
03.2020 - 08.2022
Followed all relevant traffic laws and safety regulations.
Utilized GPS and other navigation tools to plan routes and stay on schedule.
Achieved safe driving records by consistently following traffic rules and regulations.
Delivered goods and products to customer on time and in excellent condition.
Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
Maintained professional and friendly demeanor during deliveries to uphold company reputation.
Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
Demonstrated strong knowledge of geography and local roads for optimal route selection.
Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
Communicated with customers to provide delivery updates and confirm delivery locations.
Coordinated efficient routes to avoid delays and optimize schedules.
Provided exceptional customer service, addressing concerns and resolving issues promptly.
Communicated with dispatchers and other personnel to coordinate transportation schedules.
Kept detailed mileage and fuel reports to track overall fuel costs.
Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.
Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads, and avoiding dangerous driving actions.
Obtained signatures from customers upon delivery of goods.
Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
Reduced fuel consumption through strategic route planning and efficient driving techniques.
Streamlined vehicle inspection process before each shift with thorough checklists to identify potential issues proactively.
Increased productivity by assisting in loading/unloading vehicles when necessary, expediting the delivery process.
Drove safely in various weather and road conditions to avoid accidents.
Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
Minimized liability by consistently following road rules when driving.
Loaded and secured items in trucks to avoid damage to parcels during delivery.
Updated logs and tracking documents accurately and according to schedule requirements.
Answered, scheduled, and responded to reservation calls at specific times and locations.
Certified Nursing Assistant
Loretto Utica Center
Utica, NY
03.2004 - 05.2008
Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
Assisted patients with daily living activities for enhanced comfort and wellbeing.
Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
Built rapport with patients and families, providing emotional support during difficult times.
Assisted nurses with wound care procedures ensuring proper healing processes took place.
Cared for residents in assisted living facility and delivered high-quality support to meet needs.
Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Supported ambulation and physical therapy needs by conducting planned exercise routines.
Oversaw and maintained patients' rooms, group living areas, and nurse stations.
Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
Helped clean and prepare patient consultation rooms to maintain hygiene standards
Actively participated in interdisciplinary team meetings to discuss patient progress and develop effective care strategies.
Adhered strictly to infection control policies while performing tasks such as administering medications or changing dressings.
Educated family members on caregiving techniques to better support their loved ones at home after discharge from the facility.
Educated patients and family members on best home care practices for healing and recovery.
Facilitated smoother transitions between medical appointments by organizing transportation arrangements for patients.
Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
Documented patient information and care activities in electronic health record.
Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
Helped patients with self-feeding and assisted feeding, based on individual needs.
Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
Helped patients complete range of motion exercises to prevent loss of function during care.
Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
Facilitated personal hygiene management, feeding and ambulation.
Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
Responded to patient requests for supplies and personal comfort items such as extra blankets.
Transported patients between rooms and appointments or testing locations.
Upheld infection control and prevention policies across different patient-facing areas.
Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
Supported needs of [Number]+ residents under long-term care.
Followed directions of licensed nurses to administer medications and treatments.
Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
Delivered high-quality care to [Type] patients in hospital facility.
Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
Cashier
Dollar General
Ilion, NY
03.2002 - 01.2004
Greeted customers entering store and responded promptly to customer needs.
Welcomed customers and helped determine their needs.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Assisted customers by answering questions and fulfilling requests.
Communicated with customers and team members to solve problems.
Processed both cash and card purchases and returns.
Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
Developed strong relationships with repeat customers through friendly service interactions.
Trained team members on cash register operation and cash handling.
Helped customers complete purchases, locate items, and join reward programs.
Restocked and organized merchandise in front lanes.
Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
Quickly and accurately counted drawers at start and end of each shift.
Operated POS cash register and equipment to collect payments.
Increased customer loyalty and retention.
Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.
Assisted customers in locating products, providing knowledgeable recommendations based on their needs.
Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
Provided backup support during high traffic periods by stepping into cashier roles when necessary.
Supervised cashiers to boost customer service levels, check accurate balance for transactions and promote smooth operations.
Contributed to a positive work environment by proactively addressing conflicts among team members.
Scheduled breaks for team members, promoting a fair work environment while maximizing coverage during peak hours.
Monitored areas for security issues and safety hazards.
Streamlined cashier operations for improved productivity and reduced wait times.
Ensured compliance with company policies regarding returns, exchanges, and check acceptance procedures.
Conducted regular audits of register funds, minimizing potential losses due to theft or error.
Implemented new inventory procedures, optimizing stock levels and reducing out-of-stock occurrences.
Prepared daily sales reports for management review, highlighting key insights to drive future improvements in store performance.
Promoted store loyalty programs to increase repeat business and bolster customer relations.
Collaborated with management to develop strategies for improving the overall shopping experience.
Interpreted and enforced operating instructions, procedures and safety rules.
Controlled merchandise zoning and monitored compliance with merchandising guidelines.
Coordinated with other departments to address cross-functional concerns and improve overall store operations efficiency.
Led cashiers and associates in providing thoughtful customer service.
Educated employees on register use, merchandising, and customer service.
Taught employees fundamentals of register use, merchandise scanning and customer service.
Maintained stock to meet expected customer demand.
Mentored new team members on POS system operation, customer service strategies, and sales goals.
Mentored new team members on sales software system operation.
Helped management develop employee improvement plans and motivate team members to continually improve.
Facilitated and logged store opening, closing, and shift changes.
Resolved escalated customer disputes with special actions such as discounts.
Alleviated customer service needs with policy-appropriate solutions.
Managed staffing levels to provide optimal support for cash register operations.
Reconciled daily totals to maintain balanced and compliant ledgers.
Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
Maintained and updated security protocols for front desk operations.
Monitored self-checkout systems and provided help in resolving complex problems.
Set and updated employee schedules to fulfill gaps based on expected customer demands.
Performed cash, card and check transactions to complete customer purchases.
Handled cash with high accuracy and took care to check bills for fraud.
Operated cash register to record transactions accurately and efficiently.
Processed refunds and exchanges in accordance with company policy.
Maintained current knowledge of store promotions and highlighted sales to customers.
Worked with floor team and managers to meet wide range of customer needs.
Used POS system to enter orders, process payments and issue receipts.
Learned duties for various positions and provided backup at key times.
Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Set up new sales displays each week with fresh merchandise.
Responded promptly to requests for assistance, spills and customer inquiries.
Conducted inventory counts by adding each item in stock and documenting in computer system.
Cashier Assistant Manager
Salvation Army Thrift Store
Ilion, NY
08.2001 - 03.2002
Enhanced customer satisfaction by providing efficient and friendly service at the cashier counter.
Assisted in inventory management tasks, ensuring optimal stock levels and minimizing product loss due to expiration or damage.
Improved overall store cleanliness and presentation, resulting in a more welcoming atmosphere for customers.
Built positive relationships with customers to increase repeat business.
Organized backroom storage areas for easier product retrieval during restocking activities, ultimately reducing downtime between tasks.
Fostered positive work environment by consistently treating all employees and customers with respect and consideration.
Quickly and accurately counted drawers at start and end of each shift.
Monitored sales transactions for accuracy, upholding company policies regarding discounts, returns, and exchanges.
Assisted customers with special requests or needs, demonstrating empathy and genuine concern for their experience.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Reduced wait times by implementing effective queue management strategies during peak hours.
Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Collaborated with store manager to develop promotional strategies that boosted sales revenue.
Monitored areas for security issues and safety hazards.
Mentored new cashiers, leading to higher retention rates and increased team performance.
Managed employee scheduling effectively, optimizing staff coverage during peak periods while maintaining budgetary guidelines.
Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Contributed to a positive work environment through strong teamwork and proactive communication with colleagues.
Participated in ongoing training sessions to stay updated on company policies, procedures, and industry best practices.
Provided exceptional customer service by addressing inquiries and resolving complaints promptly, fostering loyalty among patrons.
Streamlined cash management processes for improved accuracy and reduced discrepancies in daily reports.
Responded quickly to safety hazards or potential security breaches, protecting both employees and customers from harm.
Supported store manager in achieving target metrics by actively promoting upsell opportunities at checkout counters.
Conducted regular audits on cash registers to maintain accountability and prevent errors or fraud within the team.
Resolved customer complaints quickly to maintain customer satisfaction.
Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
Assisted customers in need to promote pleasant shopping experiences and encourage return business.
Mentored team members to enhance professional development and accountability in workplace.
Created employee schedules to align coverage with forecasted demands.
Reported issues to higher management with great detail.
Assisted in recruiting, hiring and training of team members.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Trained and guided team members to maintain high productivity and performance metrics.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Implemented business strategies, increasing revenue, and effectively targeting new markets.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Tracked trends and suggested enhancements to both challenge and refine company's product offerings.