Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Stephanie Kellogg

Las Vegas,NV

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining excellent relationships with customers. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Homemaker

Kellogg Home
Bryan , Texas
03.2020 - Current

Due to the pandemic, I had to resign my previous position to take care of my family. We were living in New Mexico and the state was shut down for quite some time. Even when things started to get back open, Salons were still closed. I home schooled my children and took care of the day to day needs of my household.

Senior Stylist /Assistant Manager

Raylene's Place
Albuquerque, New Mexico
10.2019 - 03.2020
  • Maintained a clean and organized work area at all times.
  • Stayed on top of industry trends to consistently offer each customer current, relevant style advice.
  • Advocated for safe use of chemicals when performing chemical treatments such as perms or relaxers.
  • Created custom looks for clients based on their individual features and preferences.
  • Provided professional hair styling services to customers, including cutting, coloring, and highlighting.
  • Supervised junior stylists during their shift to guarantee excellent customer service is delivered.
  • Identified potential issues during hair services that could affect the quality of results.
  • Coordinated appointments with clients to ensure timely service delivery.
  • Adhered strictly to state regulations regarding sanitation practices within the salon environment.
  • Managed cash register operations including processing payments from customers accurately.
  • Pre-booked future appointments to increase repeat business.

Senior Stylist

Master Cuts Salon
Albuquerque, NM
10.2014 - 09.2019
  • Adhered strictly to state regulations regarding sanitation practices within the salon environment.
  • Attended trade shows and events to learn about new products, tools, and techniques.
  • Trained junior stylists in proper techniques for cutting and coloring hair.
  • Stayed on top of Industry trends to consistently offer each customer current, relevant style advice.
  • Maintained personal appearance and work area with neat, professional appeal to build trust with [Type] customers.
  • Pursued continuing education and training to stay up to date with new trends and techniques.
  • Styled and designed traditional and contemporary hairstyles for men and women daily.
  • Sold conditioner, shampoo, hair treatment and styling products to educate clients on proper hair care.
  • Delivered warm companionship with conversation, emotional reassurance and coordination of mentally stimulating activities.
  • Documented key information from each service visit into detailed reports.

Education

Associate of Applied Science - Cosmetology

Central New Mexico College
Albuquerque, NM
05-2014

High School Diploma -

Independence High School
Albuquerque, NM
05-2003

Skills

  • Customer Relations
  • Communication
  • Remote Office Availability
  • Interpersonal Communication
  • Team Management
  • Conflict Resolution
  • Analytical Thinking
  • Verbal Communication
  • Decision-Making
  • Excellent Communication
  • Customer Service
  • Organizational Skills
  • Problem-Solving

Certification

  • Board Certified and Licensed Cosmetologist

Timeline

Homemaker

Kellogg Home
03.2020 - Current

Senior Stylist /Assistant Manager

Raylene's Place
10.2019 - 03.2020

Senior Stylist

Master Cuts Salon
10.2014 - 09.2019

Associate of Applied Science - Cosmetology

Central New Mexico College

High School Diploma -

Independence High School
Stephanie Kellogg