Summary
Overview
Work History
Education
Skills
Timeline
AccountManager

Stephanie Kemp

Sr. Business Analyst
Kenosha,WI

Summary

Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.

Overview

20
20
years of professional experience

Work History

Sr Business Analyst

Optum Rx/CatamaranRX/ CatalystRx/ Walgreens Co
Schaumburg, IL
07.2007 - Current
  • Interacted with internal customers to understand business needs and translate into requirements and project scope.
  • Improved business direction by prioritizing customers and implementing changes based on collected feedback.
  • Surveyed clients to ascertain requirements and expectations for product.
  • Executed analysis of risks and identified risk mitigation strategies.
  • Met with stakeholders to establish favorable business relationships and support mutually beneficial interests.
  • Assessed impact of current business processes on users and stakeholders and evaluated potential areas for improvement.
  • Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.

Senior Customer Service Associate/Supervisor

Hewitt Associates Lincolnshire
Lincolnshire, IL
10.2001 - 05.2006
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
  • Trained new personnel regarding company operations, policies and services.
  • Facilitated inter-departmental communication to effectively provide customer support.
  • Responded proactively and positively to rapid change.

Education

A.A.S -

Kendall College

Skills

    Operations analysis

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Timeline

Sr Business Analyst

Optum Rx/CatamaranRX/ CatalystRx/ Walgreens Co
07.2007 - Current

Senior Customer Service Associate/Supervisor

Hewitt Associates Lincolnshire
10.2001 - 05.2006

A.A.S -

Kendall College

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Stephanie KempSr. Business Analyst