Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Stephanie Kesby

Deltona

Summary

Dynamic training professional with extensive experience at Walmart, specializing in new hire training and innovative problem resolution. Proven track record in enhancing team performance and operational efficiency through tailored training programs and effective communication. Skilled in planning and coordination, with a strong commitment to employee development and performance improvement. High rankings that were metric driven.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Deli/Bakery Academy Trainer

Walmart
10.2024 - Current
  • Collaborated with management to align training objectives with organizational goals.
  • Conducted needs assessments to identify skills gaps and tailor training solutions accordingly.
  • Mentored new hires, resulting in stronger staff development and increased productivity.

Digital Coach

Walmart
11.2023 - 10.2024
  • Developed and implemented training programs to enhance team performance and customer service skills.
  • Conducted regular feedback sessions to assess team dynamics and implement necessary adjustments for success.
  • Streamlined communication processes between management and staff, fostering a collaborative work environment.
  • Led initiatives to improve operational efficiency, resulting in enhanced workflow management across departments.

Digital Team Lead

Walmart
10.2020 - 11.2023
  • Led team to achieve operational excellence through workflow optimization and process improvements.
  • Mentored junior staff, fostering professional growth and enhancing team performance.
  • Implemented strategic initiatives to drive efficiency and reduce operational costs.
  • Analyzed performance metrics to identify areas for improvement and enhance productivity.
  • Facilitated regular performance reviews, providing constructive feedback to enhance individual contributions.

Digital Academy Trainer

Walmart
04.2020 - 10.2020
  • Designed and delivered training programs to enhance employee skills and operational efficiency.
  • Developed instructional materials and resources tailored to diverse learning styles and job functions.
  • Evaluated training effectiveness through assessments, feedback, and performance metrics.

Personal Shopper

Walmart
03.2019 - 04.2020
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.

Cashier/Customer Service Representative

Walmart
08.2015 - 03.2019
  • Processed customer transactions efficiently, ensuring accuracy in cash handling and payment processing.
  • Assisted customers with product inquiries, enhancing overall shopping experience and satisfaction.
  • Maintained cleanliness and organization of checkout area, contributing to store aesthetics and operational efficiency.
  • Resolved customer complaints promptly, demonstrating strong problem-solving skills and commitment to service excellence.

Team Trainer

McDonald's
02.2013 - 08.2015
  • Monitored trainees' progress and provided constructive feedback for improvement.
  • Led by example in all aspects of work, instilling a strong sense of professionalism and dedication within the team.
  • Trained other employees in customer service, food safety, and performance requirements.

Education

Daytona State College
Daytona Beach, FL

Skills

  • New hire training
  • Innovative problem resolution
  • Planning and coordination
  • Group and individual instruction
  • Assignment delegation
  • Employee performance reviews

Certification

  • Servsafe Certified

Timeline

Deli/Bakery Academy Trainer

Walmart
10.2024 - Current

Digital Coach

Walmart
11.2023 - 10.2024

Digital Team Lead

Walmart
10.2020 - 11.2023

Digital Academy Trainer

Walmart
04.2020 - 10.2020

Personal Shopper

Walmart
03.2019 - 04.2020

Cashier/Customer Service Representative

Walmart
08.2015 - 03.2019

Team Trainer

McDonald's
02.2013 - 08.2015

Daytona State College

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