STEPHANIE KHAN
Maspeth,NY
Summary
Patient Coordinator and Retail Associate with years of experience in healthcare administration and customer service. A solid understanding of retail dynamics, marketing and customer service. Adept at patient scheduling, insurance verification, and medical record management. Used strong interpersonal connections with customers, patients and staff in order to build a positive work environment. Strong ability to multitask in fast paced environments while delivering excellent customer and patient experiences.
Overview
9
9
years of professional experience
Work History
Patient Coordinator - Orthopedics/Neurosurgery
Mount Sinai
06.2022 - 05.2024
- Handled incoming inquiries from 50-100 patients per day efficiently.
- Gathered essential pre-appointment paperwork, including insurance and workers comp documents
- Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
- Coordinated follow-up visits and post-operative visits
- Obtained informed consent and payment documentation from patients and filed in system.
Sales Associate
Champion
08.2018 - 01.2021
- Kept track of emerging trends and provided informative customer service to assist in product selection
- Built relationships with customers to encourage repeat business.
- Performed floor moves, in charge of merchandising, kept sales areas well-stocked
- Processed transactions efficiently using POS systems, handling cash, credit, and returns with accuracy
- Handled returns and exchanges according to company policies.
Shoes/Fragrance Supervisor
Century 21 Department Store
10.2017 - 02.2018
- Handled cash management and till operations for department.
- Conducted applicant interviews, provided hiring recommendations and assessed staff performance.
- Collaborated with management and sales team to meet revenue objectives.
- Trained new employees on company policies, job duties, and performance expectations.
Shoes/Fragrance Sales Associate
Century 21 Department Store
11.2015 - 10.2017
- Performed daily opening and closing procedures, such as replenishing merchandise in the fragrance/shoe area and organizing the department floor.
- Greeted customers and provided customer service.
- Recommended, selected and located merchandise based on customer desires.
- Advised customers on the latest trends in fragrances and shoes, and recommended suitable items based on their needs.
Education
Bachelor of Arts - Psychology
Queens College
Kew Gardens, NY06.2021
Associates of Arts - Liberal Arts
Queensborough Community College
Bayside, NY06.2017
Skills
- Staff training and Development
- Office Administration
- Cash Handling and POS operations
- Microsoft Office Suite
- Patient Scheduling Expertise
- Insurance Verification
- Inventory Management and Merchandising
- EPIC
Timeline
Patient Coordinator - Orthopedics/Neurosurgery
Mount Sinai
06.2022 - 05.2024
Sales Associate
Champion
08.2018 - 01.2021
Shoes/Fragrance Supervisor
Century 21 Department Store
10.2017 - 02.2018
Shoes/Fragrance Sales Associate
Century 21 Department Store
11.2015 - 10.2017
Associates of Arts - Liberal Arts
Queensborough Community College
Bachelor of Arts - Psychology
Queens College
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