STEPHANIE K. HAYES
Richmond,USA
Summary
Experienced Vice President with a demonstrated history in the insurance industry. Skilled in underwriting, risk management, and business development. Proven ability to build successful teams, exceed business goals, and develop productive relationships with producers. Extensive experience in the insurance industry, with a focus on leadership, operational strategy, risk management, underwriting, and compliance. Held executive roles managing multiple large portfolios, including successful oversight of allied healthcare including long-term care insurance products, achieving high retention rates, exceeding growth targets, and driving market competitiveness. Proficient in mentoring teams, developing underwriting guidelines and predictive modeling tools, steering system enhancements, and conducting stakeholder relations across various regions. Ability spans financial forecasting, regulatory adherence, market analysis, and team development within complex organizational settings. Seeking leadership opportunities to use operational ability in enhancing client satisfaction while fostering strategic growth initiatives in the insurance sectors.
Overview
18
18
years of professional experience
Work History
Vice President
Richmond National Insurance Company
01.2021 - Current
- Company Overview: Allied Healthcare
- Launched Allied Healthcare product including senior living from the ground up in 2022
- Developed professional liability, general, and excess liability forms
- Designed and implemented rating system to calculate both package and standalone coverages.
- Created applications for nonresidential and residential classes of business
- Authored a resource manual providing guidance by class of business including but not limited to topics such as tort reform, state patient compensation funds and punitive damages.
- Direct reports include six underwriters and one underwriting assistant
- Partnered with a third-party company to implement risk management resources for all policyholders
- Exceeded overall portfolio production budget by 25% in 2023 and 17% in 2024
- Allied Healthcare
Underwriting Consultant
CNA Insurance Company
01.2020 - 01.2021
- Company Overview: Specialty Aging Services Division
- Produced underwriting resource manual that provides guidance by class of business, non-economic damages, caps.
- Currently managing an $18 million dollar book of Aging Services accounts. Exceeded new business goal by Q3.
- Underwriting lines of business to include commercial property, auto, professional liability, general liability, excess and umbrella.
- Developing producer relationships to drive performance to meet and exceed goals.
- Operate with an enterprise perspective to identify cross sell opportunities and promote growth within other lines of business.
- Build/maintains rigorous sales practices through CNA systems and other sales tools and disciplines.
- Keeps current on state/territory issues, regulations and trends.
- Participated in underwriting project that enabled Underwriting Technicians to handle smaller accounts.
- Served as a mentor to employees short-term and long-term goals for individual development.
- Provided ongoing guidance when employees have product related questions, identifying opportunities or dealing with difficult situations.
- Contributed to underwriting best practices, workflows, and procedures.
- Participated in LeadingAge, PLUS Medical Symposium and PLUS International conventions and webinars.
- Specialty Aging Services Division
Production Underwriting Specialist
Great American Insurance Risk Solutions
01.2018 - 01.2020
- Company Overview: Healthcare
- Launched an E&S healthcare liability product- specializing but not limited to senior living.
- Handled new business accounts, aided underwriters handling renewal accounts and management of the overall book.
- Exceeded new business growth goal of $8 million by over 10% in 2019. Total LTC book value $35 million.
- Average premiums written within the $200k to $800k range. Maintained an 80% or higher renewal retention.
- Responsible for all US territories with a focus on Northeast and Southeast regions.
- Developed and implemented underwriting guidelines, applications, rates, and updated policy forms.
- Participated in monthly production and claims meetings.
- Maintained working knowledge of current tort reform and impact to LTC product segment.
- Technical underwriting guidance to team members and other functional areas within the organization.
- Served as a referral underwriter, product specialist. Involved in interviewing and the hiring of new underwriters.
- Special projects included building a new mentorship program for the entire company.
- Participated in industry events and seminars.
- Healthcare
Assistant Vice President
OneBeacon Insurance Group
05.2014 - 04.2018
- Company Overview: Aging Services
- Managed $14 million LTC Surplus Lines book of business.
- Maintained a 75% or higher renewal retention.
- Focused risk choice for all LTC classes based upon favorable venues, operating metrics, and account loss performance.
- Maintained business relationships with wholesalers and retailers in the Northeast and Southeast regions.
- Offered technical underwriting guidance internally and externally.
- Mentored underwriting staff.
- Served as a referral underwriter, product specialist. Involved in creating/building new underwriting system.
- Worked with actuaries to revamp the predictive modeling tool.
- Administered and helped risk management calls/onsite visits with policyholders.
- Participated in national industry events.
- Aging Services
Professional Liability Product Specialist
Markel Corporation
01.2007 - 12.2014
- Offered technical underwriting guidance internally and externally.
- Mentored underwriting staff.
- Served as a referral underwriter, product specialist. Involved in creating/building new underwriting system.
- Worked with actuaries to revamp the predictive modeling tool.
- Administered and helped risk management calls/onsite visits with policyholders.
- Participated in national industry events.
Education
RPLU continuing education,CPCU continuing education
Virginia Commonwealth University
Richmond, VASkills
- Excess and surplus lines insurance
- Aging Services
- Customer service
- Business relationships
- Stakeholder management
Timeline
Vice President
Richmond National Insurance Company
01.2021 - Current
Underwriting Consultant
CNA Insurance Company
01.2020 - 01.2021
Production Underwriting Specialist
Great American Insurance Risk Solutions
01.2018 - 01.2020
Assistant Vice President
OneBeacon Insurance Group
05.2014 - 04.2018
Professional Liability Product Specialist
Markel Corporation
01.2007 - 12.2014
RPLU continuing education,CPCU continuing education
Virginia Commonwealth University
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