Stephanie Kizer Burkhardt
Columbus,MS
Summary
Qualified Office Manager with strong background in managing office operations and enhancing administrative efficiency. Proven ability to streamline processes and improve productivity through effective leadership. Demonstrated proficiency in team coordination and problem-solving in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Office Manager
Pathway Healthcare
09.2025 - Current
- Direct daily operations, ensuring efficient workflows, staff productivity, and high-quality patient service
- Supervise and support administrative staff while maintaining compliance with organizational policies and procedures
- Identify opportunities for process improvement and implement solutions to enhance operational and financial performance
- Collaborate with leadership to support strategic goals and revenue cycle efficiency
Revenue Operations Manager
Pathway Healthcare
07.2025 - 09.2025
- Oversaw revenue cycle functions, including billing, collections, and denial management
- Analyzed financial trends and implemented process improvements to optimize revenue and reduce claim rejections
- Ensured accuracy and timeliness of claims processing and reimbursement activities
IOP Payment Manager
Pathway Healthcare
09.2024 - 07.2025
- Managed all payment-related processes for the Intensive Outpatient Program (IOP)
- Coordinated insurance billing, payment posting, and reconciliation to ensure financial accuracy
- Resolved complex billing issues and supported timely reimbursement
Patient Care Coordinator
Pathway Healthcare
11.2019 - 09.2024
- Coordinated patient scheduling, intake, and insurance verification processes
- Managed authorizations, appeals, and denial follow-up to support revenue cycle performance
- Served as a key point of contact for patients, ensuring clear communication and a positive experience
Receptionist
Oral & Facial Surgical Center
10.2018 - 11.2019
- Managed front desk operations, including scheduling, patient check-in/check-out, and phone systems
- Verified insurance coverage, obtained authorizations, and addressed claim denials
- Collected payments and maintained accurate patient records
Receptionist
Premier Imaging
03.2017 - 10.2018
- Provided front office support, including patient intake, scheduling, and phone management
- Completed insurance verification, pre-authorizations, and denial resolution
- Maintained accurate financial and patient documentation
Admission Clerk – Emergency Room
Baptist Memorial Hospital
08.2016 - 03.2017
- Registered and admitted patients in a high-volume emergency department
- Collected payments and ensured accurate patient information and documentation
- Assisted with initial intake procedures, including vital signs and patient screening
Education
High School -
New Hope High School
05-2004
Skills
- Extensive experience in end-to-end revenue cycle management, including insurance verification, authorizations, billing, collections, and denial resolution
- Strong leadership background with experience managing staff, workflows, and daily office operations
- In-depth knowledge of payer requirements, compliance standards, and healthcare administrative processes
- Highly organized with the ability to manage multiple priorities and meet deadlines in fast-paced environments
- Skilled in patient intake, clinical support tasks, and accurate documentation
- Effective communicator with the ability to collaborate across departments and build strong patient relationships
- Process improvement mindset with a focus on efficiency, accuracy, and financial performance
- Dependable and detail-oriented professional with a strong work ethic and commitment to excellence
Timeline
Office Manager
Pathway Healthcare
09.2025 - Current
Revenue Operations Manager
Pathway Healthcare
07.2025 - 09.2025
IOP Payment Manager
Pathway Healthcare
09.2024 - 07.2025
Patient Care Coordinator
Pathway Healthcare
11.2019 - 09.2024
Receptionist
Oral & Facial Surgical Center
10.2018 - 11.2019
Receptionist
Premier Imaging
03.2017 - 10.2018
Admission Clerk – Emergency Room
Baptist Memorial Hospital
08.2016 - 03.2017
High School -
New Hope High School