Open To Work
Lori Creech
Phenix City,US
Work Preference
Summary
Managing office operations within medical settings to improve efficiency and support team objectives. Aided in medical billing processes, insurance verification, and claims research to streamline workflows. Collaborated with various departments to promote teamwork and enhance productivity while maintaining quality standards.
Overview
25
25
years of professional experience
Work History
Office Manager
The Surgery Center
Columbus, GA
09.2023 - Current
- Oversee daily operations, ensuring seamless team coordination and optimal workflow.
- Maintain and update contracts for all network providers, ensuring compliance and efficiency.
- Manage billing, coding, and budget, achieving measurable financial efficiency.
- Coordinate office operations, enhancing productivity through strategic scheduling and resource management.
- Facilitated vendor contract negotiations to secure cost reductions and enhance service quality.
- Fostered productive relationships with vendors and service providers while maintaining strict budget controls and quality standards.
- Orchestrated facility maintenance schedules and equipment repairs, ensuring uninterrupted office operations and workspace functionality.
- Streamlined information exchange between departments by establishing effective communication channels and managing professional correspondence.
- Lead vendor contract negotiations and provider network management, delivering substantial cost reductions while maintaining superior service standards.
- Streamline billing procedures and budget management systems, establishing robust financial controls and enhancing operational efficiency.
- Claims follow up on aging accounts, researching denials or incomplete payments for reimbursement.
Surgical Coordinator
The Surgery Center
Columbus, GA
10.2009 - 09.2023
- Manage surgical schedules, ensuring precise coordination and patient data accuracy.
- Educate patients on medical benefits, enhancing understanding and satisfaction.
- Streamline scheduling protocols, achieving measurable improvements in efficiency.
- Oversee insurance verifications, reducing errors and improving patient collections.
- Collaborate with medical teams to optimize surgical procedure management.
- Developed comprehensive patient benefit verification process, minimising claim rejections while maximising revenue collection rates.
- Orchestrated seamless communication between surgical teams, patients, and insurance providers to ensure optimal care delivery and satisfaction.
- Maintained meticulous surgical schedules and patient records, ensuring compliance with healthcare regulations and facility protocols.
Surgical Coordinator
North Columbus Eye Center
Columbus, GA
10.2006 - 10.2009
- Scheduled surgeries, patient data input, insurance verificationManaged comprehensive patient scheduling system while coordinating pre-operative assessments and insurance verifications to ensure seamless surgical workflows.
- Streamlined administrative processes by implementing digital patient data management system, reducing processing time and enhancing data accuracy.
Laboratory outreach, patient registration
East Alabama Medical Center
Opelika, AL
05.2001 - 10.2006
- Entered patient data for lab, enhancing registration accuracy and improving patient flow.
- Streamlined laboratory patient data management system, ensuring accurate record-keeping and reducing processing time while maintaining strict HIPAA compliance.
Education
High school diploma - Health Science
Russell County High School
Russell County, AL05-2001
Skills
Reviewed and updated patient diagnoses using ICD-10 codes to support efficient healthcare operations and reporting
Analyzed market trends and consumer behavior to inform product development and positioning strategies
Analyzed financial data and prepared reports to facilitate informed decision-making and strategic planning
Managed comprehensive medical billing tasks, including claim submissions and follow-ups, to optimize revenue cycle efficiency
Oversaw the management of medical records, ensuring confidentiality and adherence to regulatory standards
Coordinated and maintained detailed schedules to support project timelines and deliverables
Managed insurance verification tasks, confirming coverage details and eligibility for optimal service delivery
Oversaw computer operation tasks, troubleshooting issues and optimizing processes for enhanced productivity
Interpreted and clarified complex medical terminology to facilitate understanding and improve patient interactions
Streamlined filing procedures, maintaining accurate records and facilitating timely information sharing across departments
Reviewed and analyzed medical documentation to accurately assign CPT codes, facilitating efficient claims processing and minimizing denials
Managed customer interactions to ensure a positive experience and foster long-term relationships
Analyzed financial data to create detailed budgets that align with organizational goals and objectives
Conducted training sessions on HIPAA standards to enhance staff awareness and adherence to privacy policies
Managed end-to-end claims processing workflow, including verification, assessment, and resolution of claims
Executed accounts receivable operations, including invoicing and payment tracking, to enhance financial reporting
Implemented best practices in EMR systems to optimize workflow and ensure accurate patient information management
Reviewed and analyzed medical records to accurately assign codes for diagnoses and procedures, facilitating optimal reimbursement
Directed detailed medical collection efforts, focusing on account reconciliation and dispute resolution
Oversaw appointment scheduling processes, ensuring timely and accurate management of patient bookings
10 years in claims processes and research for additional payments
Timeline
Office Manager
The Surgery Center
09.2023 - Current
Surgical Coordinator
The Surgery Center
10.2009 - 09.2023
Surgical Coordinator
North Columbus Eye Center
10.2006 - 10.2009
Laboratory outreach, patient registration
East Alabama Medical Center
05.2001 - 10.2006
High school diploma - Health Science
Russell County High School