Stephanie Klein
Lee's Summit,MO
Summary
Motivated Customer Service Professional focused on streamlining service procedures and maximizing team productivity. Consistent in satisfying customers, building loyalty and driving retention processes. Demonstrates superb judgment in balancing customer, employee and company objectives.
Overview
20
20
years of professional experience
Work History
Dance Instructor
Tippi Toes
Kansas City, MO
08.2018 - 01.2023
- Developed and implemented dance classes for students of all ages, levels and abilities.
- Communicated regularly with parents regarding student progress and any issues that arise during class time.
- Motivated students by providing positive reinforcement when appropriate.
- Managed student behavior in classroom by establishing and enforcing rules and procedures.
- Maintained effective working relationships with staff members, students and parents.
- Interacted effectively by email, phone and in person with students, parents and staff members.
Assistant Manager
Fit For Life, Inc
Raytown, MO
06.2003 - 08.2011
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Collaborated with management on developing strategic plans for achieving business goals.
- Communicated regularly with customers to gain insights into their needs.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Planned and delivered training sessions on the proper use of the exercise equipment
- Taught a variety of group exercise classes
Education
Bachelor of Science - Exercise Science
University of Kansas
Lawrence, KS05-2003
Skills
- Customer Service
- Positive Reinforcement
- Organization
- Office Administration
Timeline
Dance Instructor
Tippi Toes
08.2018 - 01.2023
Assistant Manager
Fit For Life, Inc
06.2003 - 08.2011
Bachelor of Science - Exercise Science
University of Kansas
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