Stephanie Knight
Willington,CT
Summary
Dedicated Food Services Director with ServSafe certification and a strong focus on maintaining high food safety standards. Proven track record in delivering exceptional guest experiences and effectively managing kitchen operations under pressure. Strong interpersonal and leadership skills drive team performance and customer satisfaction.
Overview
18
18
years of professional experience
Work History
Food Service Worker/Director
Town of Willington, Board of Education
Willington, USA
08.2008 - Current
- Cooked batches of food according to standard recipes.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Cleaned and sanitized work areas, utensils, and pans.
- Maintained food safety standards at all times.
- Consistently provided friendly guest service and heartfelt hospitality.
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Assembled food orders while maintaining appropriate portion control.
- Prepared specialty foods such as pizzas, salads and sandwiches, following specific methods that required quick prep time.
- Verified that prepared food met all standards for quality and quantity.
- Cooked diverse food items according to customer specifications and approved methods.
- Processed currency and credit transactions efficiently and accurately to enhance customer experience.
- Followed food safety procedures according to company policies and health and sanitation regulations.
- Prepared quality products while ensuring adherence to food safety practices, portion control, and presentation standards within service goal times.
- Stored food in designated containers and storage areas to prevent spoilage or cross-contamination.
- Reported to all shifts wearing a neat, clean and unwrinkled uniform.
- Performed all position responsibilities accurately and in a timely manner.
- Maintained adequate supply levels at workstations and display cases to support ongoing operations.
- Immediately informed supervisors when supplies were low or if the equipment was not functioning properly.
- Ensured timely preparation and packaging of large food batches to serve customers efficiently.
- Trained new staff on kitchen procedures and safety protocols to ensure compliance and operational consistency.
- Followed staff performance and service standards to deliver consistent and positive customer experiences.
- Developed additional skills to improve team support and meet diverse customer requirements.
- Developed educational programs aligned with district goals and community needs.
- Oversaw budget planning and allocation for educational resources and initiatives.
- Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
- Facilitated collaboration between teams by encouraging open communication channels.
- Established relationships with vendors and suppliers to secure favorable terms for materials or services.
- Cultivated strong relationships with customers by responding promptly to inquiries or complaints.
- Managed budgeting and financial planning processes for the organization.
- Negotiated agreements with external partners such as contractors or consultants.
- Coordinated activities with other departments to expedite work and improve collaboration.
- Represented the organization at industry events, conferences, and public meetings.
- Cultivated relationships with stakeholders to secure support and funding for key initiatives.
- Spearheaded the development and launch of new products or services.
- Streamlined supply chain management to reduce costs and improve efficiency.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
Education
High School Diploma -
Edwin O. Smith High School
Mansfield, CT06-2002
Skills
- Menu analysis
- Menu development strategies
- Food presentation
- Food safety and sanitation
- Quality assurance
- Inventory management and control
- Budget management
- Point of sale (POS) operation
- Employee training
- Team leadership
- Efficient service
- Customer support
- Interpersonal communication skills
- Dietary guidelines
Timeline
Food Service Worker/Director
Town of Willington, Board of Education
08.2008 - Current
High School Diploma -
Edwin O. Smith High School