Summary
Overview
Work History
Education
Skills
Timeline
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Stephanie Knox

Coeur D'Alene,ID

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

24
24
years of professional experience

Work History

Strategic Account Executive

TSYS Merchant Services
05.2012 - 02.2024
  • Established strong relationships with key clients by providing personalized solutions and exceptional service.
  • Increased revenue by identifying growth opportunities and developing tailored account strategies.
  • Collaborated with cross-functional teams to deliver comprehensive client proposals and win new business as well as maintain existing business.
  • Developed strategic plans that aligned with corporate objectives, driving sustained growth across the organization''s portfolio of accounts.
  • Negotiated contracts, ensuring long-term partnerships and mutually beneficial terms for both parties.

Account Manager/Client Support Supervisor

Merchant ESolutions
05.2000 - 05.2012
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Developed customized account plans for clients to help them achieve their business goals.
  • Supervised Client Support team which supported all bank portfolios
  • Partnered with internal and external teams to quickly solve customer challenges
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.

Education

Technology Education

ITT Technical Institute - Spokane Valley
Spokane, WA
10.2001

Skills

  • Contract Negotiation
  • Adaptability
  • Teamwork and Collaboration
  • Customer Satisfaction
  • Revenue Generation
  • Client Relationship Building
  • Time Management
  • Account Servicing
  • Effective Communication
  • Problem-solving abilities

Timeline

Strategic Account Executive

TSYS Merchant Services
05.2012 - 02.2024

Account Manager/Client Support Supervisor

Merchant ESolutions
05.2000 - 05.2012

Technology Education

ITT Technical Institute - Spokane Valley

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Stephanie Knox