Matthew Bofill
Miami,FL
Summary
Strategic account executive with a strong history of driving revenue growth and enhancing customer relationships at Paragon Micro. Skilled in creating customized technology solutions that improve client satisfaction and retention. Proficient in contract negotiations and delivering compelling executive presentations to achieve business objectives.
Overview
14
14
years of professional experience
Work History
Strategic Account Executive
Paragon Micro
Buffalo Grove, Illinois
03.2025 - Current
- Developed strategic account plans aligned with client business objectives and needs.
- Cultivated strong relationships with key clients, resulting in increased account satisfaction and loyalty.
- Developed relationships with key decision makers at target accounts, facilitating collaboration and alignment on strategic goals.
- Oversaw key account relationships, gaining in-depth understanding of client needs to deliver personalized service.
- Collaborated with cross-functional teams to deliver tailored solutions for clients.
- Conducted regular meetings to assess client feedback and service improvement opportunities.
- Negotiated pricing, terms, and conditions with customers.
- Drafted and presented customized sales proposals to prospective clients.
- Created strategic sales plans and measured success to monitor and document execution and effectiveness.
- Analyzed market trends and competitor activities to inform account strategies.
- Utilized problem-solving skills to resolve complex customer issues quickly.
- Ensured customer satisfaction by providing high quality service levels.
Executive Account Manager
CDW
06.2012 - 10.2024
- Directed account management activities focused on driving growth for the company's named accounts throughout the NYC Metropolitan Region.
- Collaborated with field solution architects, vendor partners, and deployment engineers to deliver tailored technology solutions that addressed customers' operational and technical challenges.
- Collaborated with inside account managers to identify new sales opportunities.
- Cultivated partnerships with vendor field sales teams to maximize joint selling opportunities and support territory-wide account management initiatives.
- Developed and delivered comprehensive customer technology roadmaps to ensure that strategic IT solution delivery initiatives aligned with customers' strategic needs.
- Enhanced market presence through active participation in local and regional industry events and support for professional organizations focused on innovative customer-facing technology development.
- A Fortune 500 company and premier provider of integrated IT solutions across the U.S. and Canada, serving around 250,000 customers in the small, medium, and large business sectors, as well as the government, education, and healthcare industries.
Education
Bachelor of Business Administration -
SAINT JOSEPH’S UNIVERSITY
Philadelphia, PASkills
- Account Management
- Technology Solution Sales
- Sales Pipeline Management
- Customer Relationship Management
- Business Development
- Customer Retention
- Contract Negotiation
- Revenue strategies
- ROI Optimization
- Territory Growth Strategy
- Lead development
- Upselling techniques
- Sales Forecasting
- Metrics analysis
- Cost reduction
- Sales support
- Deal closing
- Competitive Market Analysis
- Strategic Technology Alignment
- Customer-Centric Solutions
- Solution Delivery
- Solution Customization
- Technology Adoption Strategy
- Cross-functional Collaboration
- Collaborative Sales Planning
- Cross-department collaboration
- Customer Engagement
- Needs assessment
- Strategic planning
- Problem resolution
- Process optimization
- Vendor & Partner Relations
- Account management strategies
- Customer retention strategies
- Pricing model
- Executive Presentations
- Relationship Management
- Sales support
- Pricing model
- Deal closing
Accomplishments
- Managed and grew a book of business over a 12-year business period, consistently driving high-value customer engagements across total accounts valued at up to $30 million.
- Achieved top first and second-place rankings of revenue and gross profit across all account management teams for 12 consecutive years, demonstrating top-tier account management leadership and performance.
- Grew customer accounts requiring many types of technology solutions, including hardware and software products, as well as integrated IT architectures that included mobility, security, data center, cloud computing, virtualization, and collaboration solutions.
- Established many long-term, profitable relationships with new customers in many types of industries, significantly expanding business opportunities while ensuring excellent customer experiences throughout technology sales and solution delivery processes.
Languages
- Spanish
- English, Fluent
- Spanish, Fluent
Timeline
Strategic Account Executive
Paragon Micro
03.2025 - Current
Executive Account Manager
CDW
06.2012 - 10.2024
Bachelor of Business Administration -
SAINT JOSEPH’S UNIVERSITY