Summary
Overview
Work History
Education
Skills
Timeline
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Stephanie Knudson

Juneau

Summary

Dynamic professional with a proven track record at Tlingit And Haida, excelling in customer service and critical thinking. Successfully established community networks and enhanced program awareness, while ensuring compliance with regulations. Adept at effective communication and skilled in Microsoft Office, Excel, and Outlook. .

Overview

6
6
years of professional experience

Work History

Community Navigator

Tlingit And Haida
07.2022 - Current

Collaborated with community partners and departments within the tribe to develop and implement strategies to meet the needs for Tribal Citizens. Established networks to increase community awareness of new programs. Aided and assisted tribal citizens with applications for services.

Eligibility Technician

Tlingit And Haida
10.2021 - 07.2022

Answered phone calls and emails from applicants regarding COVID-19 CARES application on behalf Sealaska Corporation. Reviewed application to determined which qualification criteria are needed for individuals while following guidelines to determine eligibility for relief funds.

Unemployment Insurance Claims Taker

Department of Labor and Workforce Development
01.2021 - 08.2021

Applying and/or using laws regulations statutes and policies with respect on how to apply to each client’s claim for Unemployment Insurance benefits. Identify and conduct in depth reasons why benefits were denied. Responsible to complete a full claim review to ensure client’s are paid correctly and promptly.

Patient Access Representative

Southeast Alaska Regional Health Consortium
10.2019 - 01.2021

Register patients by verifying patients record is up to date and accurate; collecting personal health and financial information into Dentrix system with respect to federal and Alaska laws to ensure patient privacy.

Education

Hoonah City Schools
Hoonah, AK
05-2002

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Microsoft office
  • Verbal communication
  • Regulation compliance
  • Interviewing techniques
  • Effective communication skills

Timeline

Community Navigator

Tlingit And Haida
07.2022 - Current

Eligibility Technician

Tlingit And Haida
10.2021 - 07.2022

Unemployment Insurance Claims Taker

Department of Labor and Workforce Development
01.2021 - 08.2021

Patient Access Representative

Southeast Alaska Regional Health Consortium
10.2019 - 01.2021

Hoonah City Schools