Summary
Overview
Work History
Education
Skills
Timeline
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Stephanie Konz

Sidney,OH

Summary

Enthusiastic and reliable server takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.

Overview

9
9
years of professional experience

Work History

Server/Bartender

Murphy's Craftbar & Kitchen
02.2021 - 01.2024
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.

Server/Bartender

Tavalo Modern Italian
09.2020 - 01.2024
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Server/Bartender

Red Lobster
09.2016 - 02.2021
    • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
    • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
    • Served food and beverages promptly with focused attention to customer needs.
    • Worked with POS system to place orders, manage bills, and handle complimentary items.
    • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
    • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.

Server

LaPiazza's
01.2015 - 10.2017
    • Maintained a clean and orderly dining area for an enjoyable guest experience.
    • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
    • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
    • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
    • Answered customers' questions, recommended items, and recorded order information.
    • Resolved customer complaints promptly and professionally to maintain positive reputation.
    • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Education

Associate of Science - LPN

UVJVS Nursing
Troy, OH

Skills

    • Beverage Preparation
    • Order Management
    • Sales Techniques
    • Wine Service
    • Table Bussing
      • Guest Engagement
      • Safe Food Handling
      • Service Prioritization
      • Item Promotion

Timeline

Server/Bartender

Murphy's Craftbar & Kitchen
02.2021 - 01.2024

Server/Bartender

Tavalo Modern Italian
09.2020 - 01.2024

Server/Bartender

Red Lobster
09.2016 - 02.2021

Server

LaPiazza's
01.2015 - 10.2017

Associate of Science - LPN

UVJVS Nursing

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Stephanie Konz