Summary
Overview
Work History
Education
Skills
Timeline
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Stephanie Krehoff

Janesville,WI

Summary

At Walmart, as an Auto Care Center Manager, I spearheaded initiatives that significantly enhanced customer satisfaction and increased revenue through strategic service expansions and targeted marketing. My leadership fostered a culture of teamwork, safety, and efficiency, utilizing my problem-solving skills and customer service expertise to maintain high-quality standards and resolve issues effectively.

Overview

21
21
years of professional experience

Work History

Auto Care Center Manager

Walmart
03.2004 - 10.2024
  • Enhanced customer satisfaction with timely maintenance and repair services, addressing concerns promptly and professionally.
  • Improved workflow efficiency within the facility by reorganizing workspaces for easier access to tools, equipment, and parts inventory items.
  • Maintained a safe working environment through strict adherence to safety protocols, conducting regular inspections and risk assessments.
  • Increased revenue by expanding service offerings and attracting new clients through targeted marketing efforts.
  • Conducted regular facility audits to assess equipment condition, identifying necessary repairs or replacements to maintain a high level of service quality for customers.
  • Handled escalated customer issues with tact and diplomacy, resolving disputes to the satisfaction of all parties involved while maintaining positive working relationships.
  • Optimized technician scheduling patterns to maximize productivity during peak business hours while maintaining adequate staff coverage during slower periods.

Education

High School Diploma -

Beloit Memorial
Beloit, WI
06-2000

Skills

  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving

Timeline

Auto Care Center Manager

Walmart
03.2004 - 10.2024

High School Diploma -

Beloit Memorial

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Stephanie Krehoff