Stephanie Kruzensk
North Richland Hills,TX
Summary
Seasoned Unarmed Security Officer with a proven track record at Dickies Arena, showcasing expertise in CCTV monitoring and situational awareness. Excelled in crowd control and emergency response, enhancing safety and security. Demonstrated leadership by training new personnel, reflecting a professional calm demeanor and commitment to operational excellence.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Unarmed Security Officer
Dickies Arena
05.2022 - 08.2023
- Patrolled 14,000 seat arena on 4.8 acre property and associated parking garage.
- Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
- Completed full building and grounds patrols within required timeframe to spot and investigate concerns.
- Observed reported all unusual, unauthorized and illegal activity on premises.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Assisted in crowd control of many sizes for event ranging from rodeos, concerts to conventions and more.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Responded quickly to incidents and assessed active situations for security concerns.
- Checked all baggage using X-ray machines, metal detectors and Garrett wands.
- Directed guests around building and answered accessibility questions.
- Trained new security personnel to remain vigilant, apply best practices and comply with policies and procedures.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Examined doors, windows and gates to verify security.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Issued access cards to authorized personnel to monitor access points.
- Reported fires, medical emergencies and criminal activity to authorities to receive prompt response and attention.
Optical Sales Associate
Warby Parker Optical
10.2018 - 11.2019
- Recommended & styled specific frames, lenses and lens coatings to suit client needs.
- Explained benefits and features of available current eyewear to meet customer needs and preferences.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
Online Grocery Department Lead
Kroger
01.2015 - 08.2018
- Supervised department team members to meet customer expectations with time sensitive deadlines.
- Wrote department team member schedules.
- Tracked substitutions and informed customers of changes.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Managed customer service inquiries and complaints for customer satisfaction.
- Analyzed customer feedback to identify areas of improvement in online shopping experience.
- Understand department team members job expectations with the ability to fill their role during high demand times.
Education
High School Diploma -
Howe High School
Howe, TXMassage Therapist License - Neuromuscular Therapy
Sterling Health Center
Addison, TX02.2006
Skills
- Professional Calm Demeanor
- Situational Awareness
- Incident Reporting & Report Writing
- Property & Perimeter Patrol & Security
- Crowd Control
- CCTV Monitoring
- Law Enforcement Collaboration
- Emergency Response
- Training New Officers
- 24/7 Software & Checkpoint
- Lenel Alarm Monitoring Software
- Creating Access Point Badges
Certification
- Level II Training - Non-Commissioned Security Officer
TX Dept Public Safety Private Security License
Valid as of 7/2024
Timeline
Unarmed Security Officer
Dickies Arena
05.2022 - 08.2023
Optical Sales Associate
Warby Parker Optical
10.2018 - 11.2019
Online Grocery Department Lead
Kroger
01.2015 - 08.2018
High School Diploma -
Howe High School
Massage Therapist License - Neuromuscular Therapy
Sterling Health Center
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