Stephanie K Whyte
Ozark,Mo
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
30
30
years of professional experience
Work History
Client Support Specialist-II
American National Insurance Company
10.2020 - Current
- Achieved high levels of customer satisfaction, consistently meeting or exceeding performance metrics.
- Collaborated closely with cross-functional teams to ensure comprehensive resolutions for clients'' concerns.
- Managed multiple tasks simultaneously, ensuring all deadlines were met without compromising quality standards.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Supervisor of Retail Operations
Suddenlink Communications
08.2007 - 04.2020
- Scheduled employee tasks, conducted performance reviews and executed daily branch operational goals to maximize team productivity
- Directed training and performance monitoring for 11 staff members
Retail Sales Agent-II
Suddenlink Communications
08.2004 - 08.2007
- Used consultative sales approach to understand customer needs and recommend relevant offerings
- Balanced and organized cash register by handling cash, counting change and storing coupons
Retail Sales Agent
Suddenlink Communications
04.2001 - 08.2004
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
- Used consultative sales approach to understand customer needs and recommend relevant offerings
Retail Sales Agent
Suddenlink Communications
07.1998 - 04.2001
- Balanced and organized cash register by handling cash, counting change and storing coupons
- Used consultative sales approach to understand customer needs and recommend relevant offerings
Retail Sales Agent
Suddenlink Communications
03.1995 - 07.1998
- Used consultative sales approach to understand customer needs and recommend relevant offerings
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
Education
High School Diploma -
Hallsville High School
Hallsville, TexSkills
- Management
- Office operations
- Back Office Operations
- Excellent multi-tasker
- Strong Communications Skills
- Customer Assistance
- Organized
- Payment Processing
- Problem Solving
- Independent Judgement
- Empathy and patience
- Strong work ethic
Timeline
Client Support Specialist-II
American National Insurance Company
10.2020 - Current
Supervisor of Retail Operations
Suddenlink Communications
08.2007 - 04.2020
Retail Sales Agent-II
Suddenlink Communications
08.2004 - 08.2007
Retail Sales Agent
Suddenlink Communications
04.2001 - 08.2004
Retail Sales Agent
Suddenlink Communications
07.1998 - 04.2001
Retail Sales Agent
Suddenlink Communications
03.1995 - 07.1998
High School Diploma -
Hallsville High School
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