Stephanie Lampson
Carthage,Tennessee
Summary
I am forward thinking and a thoughtful leader who has proven to be ambitious and reliable with a positive attitude. I tend to be resourceful with solutions, & goal driven. Extremely experienced in customer relations with efficiency. I am well organized and detail-oriented worker, with a drive to exceed expectations. I have a good ability to analyze data, develop strategies, and provide solutions to problems. I enjoy fast past environments, and goal setting, learning, and team leading to help improve customer service.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Manager/shift Lead
Nobels
Carthage, TN
09.2024 - Current
Sales Associate Manager
Maurices
Rockford, Illinois
09.2021 - 06.2024
- Mentored and trained new employees on company policies and procedures and exceptional customer service.
- Monitored sales activities and identified opportunities for improvement for daily, weekly, monthly, and annual goals.
- Maintained frequent interaction with higher management to measure goal achievement and determine areas of improvement.
- Enforced and trained on work practices and procedures to reduce workplace safety and health hazards.
- Performed all opening operations, including bank deposits and sales goals and task each shift.
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
- Store representative for all denim; Feel Good Fit Specialist. Monthly meetings with all district representatives for goal setting and training on all things denim.
- Attended quarterly meetings for management on seasonal goals, floorset changes,and training.
- Store support as management to other stores in our district.
- Provided efficient and courteous service to customers at all times.
- Focused on learning new skills and staying updated with industry changes with IT.
Senior Account Executive
Rockford
Rockford, IL, US
02.2007 - 05.2011
- Reached out to accounts measuring satisfaction and increased revenue
- Researched and secured new accounts within assigned territory to increase sales and profitability
- Estimated and quoted prices, credit and contract terms, warranties and delivery dates
- Generated new accounts by implementing effective networking and content marketing strategies
- Established and enforced sales goals to boost team success
- Delivered exceptional account service to strengthen customer loyalty
- Performed budget management duties and coordinated public relations programs
- Reviewed advertising copy, design comps and final art to approve work
- Deepened relationships with account business by applying strong communication skills, excellent follow-through and industry knowledge
- Communicated with clients via email, phone, online presentations, screen-share and in-person meetings
- Addressed customer questions and concerns regarding advertising, payments, logos, graphic designs, and coverage
- Retained and renewed 80% of previous advertising accounts.
- Arranged in-person meetings and visited with clients to improve success of sales pitches.
- Developed and presented compelling sales proposals targeting specific client needs.
- Created and maintained strong relationships with key clients, resulting in increased customer loyalty.
Lead closer and trainer
Cracker Barrel
Ottawa, US
03.2001 - 04.2007
- Promoted specials and seasonal items with detailed descriptions of dishes
- Resolved guest issues related to food quality, service times and incorrect orders
- Delivered positive guest experiences through exceptional service
- Performed side work such as cleaning, restocking, polishing silverware and preparing tables for next shift
- Trained new employees on service standards and menu items to improve onboarding processes
- Supervised a closing team of employees, maintaining positive and productive atmosphere to enhance employee experience
- Handled escalated customer complaints to provide full resolutions and promote loyalty
- Performed regular computer training for update policies and practices within our organization.
Equine Handler & Caretaker
Naspirtah Farms
Shabbona, US
07.1995 - 09.1997
- Earned good attendance record and built reputation for being on time and ready to work
- Prepared food and formulas to meet individual needs of the race horses under care with safe and nutritious meals
- Maintained and cleaned all three horse barns
- Promoted optimal health by feeding and watering every animal on regular schedule
- Adjusted to the demand off and on the racetrack for each horse
- Identified animal health concerns and discussed problems with owners
- Unloaded and organized supplies and product inventory to maximize team efficiency
- Responsible for turnout and handling majority of the race horses.
Customer Service Trainer
Mcdonalds Corp.
DeKalb, US
03.1994 - 09.1996
- Good communication skills with customers and management
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations
- Accuracy was a must in a fast food fast paced environment
- Great multitasking skills and communication
- Consistently provided exceptional service and attention to customers
- Trained new employees in customer service.
Education
Bachelor of Arts - Business Management & Leadership
Judson University
IL12.2006
Associate of Science - undefined
Kishwaukee College
IL12.2000
Skills
- Customer relations
- Conflict resolution
- Multitasking
- Willingness to learn
- Marketing
- Positive Attitude
- Teamwork and Collaboration
- Reliability
- Problem-solving abilities
- Decision-Making
- Organizational Skills
- Excellent Communication
- Adaptability and Flexibility
- Budget Management
- Task Delegation
Certification
Accounting And Business Management, Kishwaukee College, Malta, IL, 1999-05-01
Timeline
Manager/shift Lead
Nobels
09.2024 - Current
Sales Associate Manager
Maurices
09.2021 - 06.2024
Senior Account Executive
Rockford
02.2007 - 05.2011
Lead closer and trainer
Cracker Barrel
03.2001 - 04.2007
Equine Handler & Caretaker
Naspirtah Farms
07.1995 - 09.1997
Customer Service Trainer
Mcdonalds Corp.
03.1994 - 09.1996
Bachelor of Arts - Business Management & Leadership
Judson University
Associate of Science - undefined
Kishwaukee College