Stephanie Lannon
Antioch,IL
Summary
Dedicated and compassionate certified medical assistant with expertise in electronic health records, patient scheduling, and HIPAA compliance. Demonstrated ability to facilitate care coordination and optimize workflows, resulting in improved patient experiences.
Overview
4
4
years of professional experience
Work History
Certified Medical Assistant
Advocate Health Care- Neurosurgery
Park Ridge, Illinois
06.2024 - Current
- Facilitated patient continuity of care through effective order placement and referral management.
- Coordinated ordering and scheduling of x-rays prior to patient appointments.
- Acquired essential patient records for neurosurgeon consultations, enhancing treatment accuracy.
- Prepared clinic operations by gathering prior treatment history and symptoms from patients.
- Managed patient FMLA and short-term disability paperwork efficiently.
- Maintained cleanliness and stocked all exam rooms to ensure operational readiness.
- Developed weekly rooming schedule for all office providers, optimizing workflow efficiency.
- Obtained patient vitals to support clinical assessments.
Patient Service Representative
Advocate Health Care- Neurosurgery
Park Ridge, Illinois
03.2022 - 06.2024
- Handled high volume of incoming calls, providing prompt and courteous support to enhance patient satisfaction.
- Assisted patients with insurance verification and financial inquiries, ensuring clear understanding of coverage and costs.
- Greeted patients upon arrival, directing them to appropriate areas for streamlined service.
- Facilitated communication between patients and medical staff, promoting timely and effective care delivery.
- Coordinated patient scheduling for neurosurgery appointments and consultations, optimizing workflow.
- Maintained accurate electronic health records, ensuring compliance with HIPAA regulations.
- Managed administrative tasks, including filing, faxing, and photocopying documentation.
- Contributed insights during team meetings to enhance patient access services.
Education
CCMA - Clinical Medical Assistant Training
Herzing University
Dearborn, MI06-2024
High School Diploma -
Maine West High School
Des Plaines, IL06-2001
Skills
- Electronic health records management
- Patient scheduling and coordination
- Referral and x-ray management
- HIPAA compliance
- Care coordination strategies
- Workflow optimization
- Customer relationship management
Timeline
Certified Medical Assistant
Advocate Health Care- Neurosurgery
06.2024 - Current
Patient Service Representative
Advocate Health Care- Neurosurgery
03.2022 - 06.2024
CCMA - Clinical Medical Assistant Training
Herzing University
High School Diploma -
Maine West High School