Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
Stephanie Larson

Stephanie Larson

Bettendorf

Summary

Customer-focused leader with a passion for delivering exceptional service. Successfully works as part of team to reach personal and business goals. Well-versed in products, services and consumer trends. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.

Overview

20
20
years of professional experience

Work History

Customer Service Specialist

RiverStone Group Inc.
Moline
09.2021 - Current
  • Provided outstanding service to new and long-standing customers by attending closely to concerns, sharing valuable product insights, and developing solutions.
  • Advised customers on purchasing decisions through various communication channels, including face-to-face collaboration, by phone, text, and via email.
  • Input orders into computer database while partnering with team members across departments to swiftly meet guest needs and maintain outstanding service with every order.
  • Educated new staff daily about customer service standards, product knowledge, equipment functionality, and company policies.
  • Maintained up-to-date knowledge of product features and benefits to enhance sales strategies.
  • Sourced products and services at optimal prices, driving revenue growth and customer satisfaction.
  • Processed special orders in person and via telephone, generating consistent monthly revenue increases.

Senior Team Leader

Target
Davenport
08.2013 - 07.2020
  • Ensured fast, enjoyable, and friendly shopping experiences for guests at $52 million store.
  • Oversaw daily operations of multiple work centers to maximize guest satisfaction and productivity.
  • Managed sales floor merchandising to enhance product visibility and drive sales.
  • Developed talent through effective training and performance management strategies.
  • Integrated selling strategies into standard store operations to boost overall sales performance.
  • Supervised Guest Service, Front of Store, Softlines, Beauty, Starbucks, and Food Cafe departments.
  • Maintained Food Safety License for six years, ensuring compliance with health regulations.

Assistant Store Manager

Coach
Glendale
07.2011 - 06.2013
  • Optimized customer shopping experience by overseeing service expectations and merchandising standards.
  • Collaborated with management to enhance store productivity and profitability through effective team-building initiatives and staff development workshops focused on meeting performance goals.
  • Cultivated client relationships by proactively engaging, and gathering feedback to enhance trust and retention rates.
  • Organized customer event calling to increase attendance and satisfaction.
  • Administered inventory control systems, securing accuracy and optimizing efficiency.

LANCOME MAKEUP ARTIST

Randstad / L'oreal
Wauwatosa, Wi
05.2009 - 03.2015
  • Utilized sampling & follow up to increase sales.
  • Worked with store team and artists to drive event goals.
  • Promoted key product launches and improved daily business by getting customers to try products.
  • Conducted consultations to understand client's desired look.
  • Demonstrated and explained use of different beauty products to educate customers.

Lancome Business Manager

Boston Store
Wauwatosa, Wi
09.2009 - 11.2011
  • Successfully turned business around and ensured stability and
    growth during economic downturn, as well as staff turnover.
  • Applied coaching skills that resulted in successful employees and set growing expectations.
  • Gained marketshare and created a fast
    paced, superior service oriented environment.
  • Executed product launches and large volume sales events.

FRAGRANCE & BEAUTY CONSULTANT

Boston Store
Wauwatosa, Wi
09.2005 - 09.2009
  • Provided personalized skincare recommendations to specifically target top concerns.
  • Kept up-to-date with style industry standards, trends, and techniques to provide optimal aesthetics services to every client.
  • Sanitized makeup tools to avoid spread of infection.
  • Processed product purchases and payments, coordinating packaging, inventory management and varying customer requests simultaneously.
  • Built client relationships to exceeded sales goals and personal goals on a daily basis.
  • Worked with team members to maintain counter
    appearance and stock levels.

Education

High School Diploma -

West Allis Central High School
West Allis, WI
06-2003

Some College (No Degree) - Business Communication

University of Wisconsin, Whitewater
Whitewater, WI

Skills

  • Customer service and relationship building
  • Sales management and quoting
  • Adaptability and flexibility
  • Shipping and receiving
  • Delivery scheduling
  • Materials transport
  • Order processing and inventory management
  • Sales strategy development
  • Product sourcing and procurement
  • Team training and leadership
  • Coaching and development
  • Problem solving
  • Data entry
  • Performance management
  • Interviewing and onboarding

References

References available upon request.

Timeline

Customer Service Specialist

RiverStone Group Inc.
09.2021 - Current

Senior Team Leader

Target
08.2013 - 07.2020

Assistant Store Manager

Coach
07.2011 - 06.2013

Lancome Business Manager

Boston Store
09.2009 - 11.2011

LANCOME MAKEUP ARTIST

Randstad / L'oreal
05.2009 - 03.2015

FRAGRANCE & BEAUTY CONSULTANT

Boston Store
09.2005 - 09.2009

High School Diploma -

West Allis Central High School

Some College (No Degree) - Business Communication

University of Wisconsin, Whitewater

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