STEPHANIE L. CABRAL
Summary
Detail-focused representative with over 15 years of experience in customer service, compliance, and administrative roles within healthcare and pharmacy industries. Proven expertise in resolving claim rejections, securing essential documentation, and maintaining compliance with regulatory standards. Bilingual proficiency in English and Spanish, coupled with a strong ability to quickly adapt to new software and processes, ensures efficient and effective support in high-pressure environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Unbilled Representative
Coram CVS Infusion Pharmacy-Work From Home
03.2018 - 01.2025
- Secured necessary signed agreements and insurance documents for billing purposes
- Resolved claim rejection issues in Epic system daily for timely claim processing and payments
- Assisted pharmacy audits by ensuring accurate patient and drug information entry
- Conducted weekly error reviews and improvements with management
- Managed patient and provider communications for missing clinical documents
Administration Assistant/Compliance
Wickshire Assisting Living Facility
09.2023 - 09.2024
- Ensured compliance with AHCA and internal policies, auditing HR and resident files
- Facilitated long-term care insurance processes and other administrative tasks
- Supported the sales and marketing departments with new resident documentation
- Provided professional assistance to residents, family members, and visitors
- (Part time)
Manager of Home Care Service
Leon Home Medical
02.2016 - 03.2018
- Oversaw operations including customer service, inventory control, and compliance
- Managed staff training, departmental productivity, and payroll processing via ADP
- Negotiated vendor contracts and ensured proper inventory management
Pharmacy Clinical Coordinator
Ambient Health Care Pharmacy
08.2014 - 02.2016
- Coordinated patient care, managing lab results, facilitating communication with home health agencies monitored therapy effectiveness, and maintained patient documentation
- Managed prescription refills and inventory under the pharmacist’s direction
- Conducted daily departmental meetings to enhance operational efficiency
Education
Bachelor of Science - Health Science
Purdue University Global
Associate - health science
Broward Community College
Skills
- Bilingual in English and Spanish
- Proficient in HCN
- Proficient in ADP
- Proficient in Salesforce
- Proficient in Epic software
- Proficient in Paycom
- Proficient in Point Click Care
- Advanced Microsoft Office Suite skills
- Strong auditing and compliance expertise
- Leadership and management in healthcare settings
- Efficient under pressure
- Quick learner
Certification
Pharmacy Tech License
Timeline
Administration Assistant/Compliance
Wickshire Assisting Living Facility
09.2023 - 09.2024
Unbilled Representative
Coram CVS Infusion Pharmacy-Work From Home
03.2018 - 01.2025
Manager of Home Care Service
Leon Home Medical
02.2016 - 03.2018
Pharmacy Clinical Coordinator
Ambient Health Care Pharmacy
08.2014 - 02.2016
Associate - health science
Broward Community College
Bachelor of Science - Health Science
Purdue University Global
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