Stephanie Letze
Des Moines,IA
Overview
10
10
years of professional experience
Work History
Booking Clerk
Polk County Sheriff's Office
02.2022 - Current
- Interviews, verifies, and inputs arrested persons’ information for booking and release following established standard procedures.
- Processes numerous court orders and other legal and booking documents; assures accurate information is recorded and distributed to appropriate persons.
- Provides inmates’ data to attorneys, clerks, judges, and the general public in accordance with Iowa Code and departmental procedures.
- Receives and reviews Iowa Courts online information, EDMS accounts, and other approved systems which contains court information from the State of Iowa.
- Answers incoming telephone calls, types, files, maintains accurate and complete records, and prepares statistical reports; reviews written communications and correspondence for accuracy.
- Monitors security cameras as needed.
- Performs related duties as assigned.
Surgery Scheduler
Mercy One Des Moines Surgical Group
08.2016 - 02.2022
- Verify insurance coverage and obtained pre-authorizations
- Receive, record and address incoming and outgoing communication via telephone and email
- Educate patients about surgeries and provided treatment plan documentation
- Coordinate with facilities to set up surgeries
- Review medical histories and current information to provide accurate information to surgeons
- Successfully schedule patient appointments and placed reminder calls to ensure exceptional customer experience
Customer Service Representative
Cognizant
05.2016 - 08.2016
- Enter customer interaction details in computer to track requests, document problems and record solutions offered
- Describe Insurance policies to customers, thoroughly explaining details
- Answer constant flow of customer calls
- Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Assistant Store Manager
Christopher & Banks Corp
04.2015 - 05.2016
- Assist team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies
- Manage opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Help with planning schedules and delegating assignments to meet coverage and service demands
- Review performance data to monitor and measure productivity, goal progress and activity levels
- Rotate merchandise and displays to feature new products and promotions
- Conduct store inventories once per quarter
- Maintain positive customer relationships by responding quickly to customer service inquiries
- Process payments for credit and debit cards and returned proper change for cash transactions
- Prepare bank statements for deposit
- Reconcil cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Customer Service Agent
DGS, Inc.
08.2014 - 04.2015
- Facilitate boarding process by greeting passengers upon arrival to aircraft and providing direction to seats
- Operate in compliance with all airline and federal aviation regulations to ensure complete compliance with safety and security procedures
- Address passengers' concerns about delayed and canceled flights
- Prepare gate for arriving and departing flights
- Preform opening and closing functions on computers
Education
. - Business Administration
Grand View University
Des Moines, IASkills
- Staff management
- POS systems operations
- Relationship building and management
- Employee scheduling
- Customer service
- Ten key
- Money handling abilities
- Recordkeeping strengths
- Good listening skills
- Time management
- Proficient with Microsoft office
Timeline
Booking Clerk
Polk County Sheriff's Office
02.2022 - Current
Surgery Scheduler
Mercy One Des Moines Surgical Group
08.2016 - 02.2022
Customer Service Representative
Cognizant
05.2016 - 08.2016
Assistant Store Manager
Christopher & Banks Corp
04.2015 - 05.2016
Customer Service Agent
DGS, Inc.
08.2014 - 04.2015
. - Business Administration
Grand View University
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