Stephanie Lewis
Dunkirk
Summary
Dynamic Store Manager with proven success at Family Dollar, enhancing customer satisfaction through exceptional service and effective problem-solving. Skilled in inventory management and team training, I drove sales growth by implementing engaging promotional displays and optimizing product assortments, resulting in improved store performance and customer engagement.
Overview
2027
2027
years of professional experience
Work History
Store Manager
Family Dollar
Dunkirk, NY
2019 - Current
- Managed daily operations, ensuring efficient inventory management and stock replenishment.
- Trained and mentored team members to enhance customer service skills and operational efficiency.
- Implemented promotional displays to drive sales and increase customer engagement in-store.
- Analyzed sales trends to optimize product assortment and improve overall store performance.
- Managed daily store operations and ensured compliance with company policies.
- Implemented inventory management practices to optimize stock levels.
- Ensured store cleanliness and organization, enhancing shopping experience for customers.
- Resolved customer inquiries promptly, improving overall satisfaction ratings.
- Assisted with hiring, training and mentoring new staff members.
Key Holder
Dollar General
Dunkirk, NY
07.2013 - 2016
- Assisted in daily store operations, ensuring adherence to company policies and procedures.
- Managed cash register transactions accurately while providing exceptional customer service.
- Facilitated inventory management through stock replenishment and product organization.
- Trained new employees on operational processes and customer engagement techniques.
Sales Associate / Installation Team Member
Hallmark Marketing
Dunkirk, NY
2006 - 2012
- Assisted customers in product selection and provided exceptional service to enhance shopping experience.
- Maintained inventory accuracy through regular stock checks and organized product displays.
- Processed transactions efficiently using point-of-sale systems, ensuring prompt customer service.
- Collaborated with team members to achieve sales goals and maintain store presentation standards.
- Executed merchandising strategies to promote seasonal products and increase visibility in-store.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
GED -
The University of The State of NY Dept of Education
Albany NY 12224Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
Timeline
Key Holder
Dollar General
07.2013 - 2016
Store Manager
Family Dollar
2019 - Current
Sales Associate / Installation Team Member
Hallmark Marketing
2006 - 2012
GED -
The University of The State of NY Dept of Education