Stephanie Lewis
Cordova,TN
Summary
Results-driven professional with extensive experience in patient access services and operational management. Skilled in relationship building, decision-making, and performance analysis, consistently delivering streamlined processes and enhanced patient experiences. Committed to fostering a culture of teamwork and continuous improvement.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Director Patient Access Services
Regional One Health Extended Care Hospital
Memphis, TN
03.2019 - Current
- Led interdisciplinary teams to implement best practices in patient management and service delivery.
- Directed operational strategies to enhance patient care quality and efficiency across multiple departments.
- Analyzed performance metrics to identify areas for improvement, resulting in streamlined processes and enhanced patient satisfaction.
- Developed and executed training programs for staff, promoting continuous professional development and compliance with regulations.
- Collaborated with executive leadership to establish strategic priorities aligned with organizational goals and community needs.
- Oversaw budget planning and resource allocation, ensuring optimal use of funds while maintaining high standards of care.
- Fostered a culture of teamwork and collaboration among staff, enhancing communication and operational effectiveness.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Processed and verified vendor invoices for accuracy and compliance with company policies.
- Managed payment schedules, ensuring timely disbursement of funds to vendors.
- Maintained good working relationships with vendors and resolved disputes.
- Collaborated with other departments to resolve discrepancies in invoices or purchase orders, promoting smooth business operations.
- Processed payroll for over 100 employees, ensuring accuracy and compliance with regulatory standards.
- Developed and maintained payroll documentation to support audits and internal controls.
- Managed accurate records of employee time off, leave balances, and attendance for precise pay calculation.
- Self-motivated, with a strong sense of personal responsibility.
- Coordinated precertification processes to ensure timely approvals for medical services.
- Reviewed and analyzed patient documentation for adherence to insurance guidelines.
Admissions Supervisor
Baptist Rehabilitation Hospital
Germantown, TN
2014 - 03.2019
- Collaborate with healthcare teams to streamline admissions workflow and improve patient experience.
- Supervise admissions processes, ensuring compliance with hospital policies and regulations.
- Train and mentor staff on best practices for patient intake and documentation.
- Analyze admission data to identify trends and enhance operational efficiency.
- Develop training materials for new hires, focusing on admissions protocols and EMR usage. Included travel to new build rehabilitation hospitals to train new staff.
- Led cross-departmental initiatives aimed at enhancing patient experience during the admission process.
- Reviewed and updated admissions policies as needed, ensuring alignment with best practices.
Certified Admissions Representative, Weekends
Baptist Memorial Women's Hospital
Memphis, TN
2015 - 11.2021
- Coordinated patient admissions by verifying insurance information and eligibility requirements.
- Managed electronic health records to ensure accurate and timely data entry for new patients.
- Assisted patients with pre-registration processes, enhancing workflow efficiency and reducing wait times.
- Greet patients and visitors, ensuring a welcoming environment.
- Schedule appointments using electronic health record systems, EPIC.
- Manage incoming calls, directing inquiries to appropriate departments.
- Process patient forms and insurance documentation efficiently.
- Maintained strict confidentiality of sensitive patient information in compliance with HIPAA regulations.
Nursing Office Secretary
Baptist Rehabilitation Hospital
Germantown, TN
03.2003 - 2014
- Assisted in maintaining accurate patient records and documentation for compliance.
- Developed organizational tools that enhanced workflow and reduced administrative errors in the office environment.
- Assisted in maintaining employee records and benefits administration.
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Coordinated nursing schedules to optimize staff allocation and enhance patient care delivery.
- Managed communication between nursing staff and department heads to ensure staffing needs are met.
- Laborworkx Super User
Education
High School Diploma -
Raleight Egypt High School
Memphis, TNSkills
- Payroll Processing
- Insurance Verification
- Accounts Payable
- Strategic Planning
- Staff management
- Patient Access Management
- Decision-making
- Revenue Cycle Management
- Patient Eligibility Assessment
- Financial Oversight
- Verbal and written communication
Certification
- Certified Healthcare Access Associate
Timeline
Director Patient Access Services
Regional One Health Extended Care Hospital
03.2019 - Current
Nursing Office Secretary
Baptist Rehabilitation Hospital
03.2003 - 2014
Admissions Supervisor
Baptist Rehabilitation Hospital
2014 - 03.2019
Certified Admissions Representative, Weekends
Baptist Memorial Women's Hospital
2015 - 11.2021
High School Diploma -
Raleight Egypt High School