Stephanie Lewis
DODEA Schools
Fort Mitchell,AL
6
years of professional experience
Organized administrative professional with experience in office operations and record management. Expertise in data entry, document handling, and customer communication. Strong problem-solving skills and commitment to confidentiality and accuracy. Ready to leverage skills in medical billing, records management, healthcare administration, or administrative support.
Work History
Long Term Substitute Teacher
1 Year 7 Months- Implemented engaging instructional strategies to foster student participation and understanding.
- Utilized classroom management techniques to maintain a productive learning environment.
- Adapted teaching methods based on diverse student needs and learning styles.
- Developed lesson plans aligning with curriculum standards and student learning objectives.
Medical Billing Analyst
4 Months- Processed claims using electronic health record systems to expedite reimbursement cycles.
- Identified discrepancies in billing codes, resolving issues to enhance revenue integrity.
- Analyzed medical billing data to ensure accuracy and compliance with industry standards.
- Collaborated with healthcare providers to clarify billing inquiries and streamline communication.
Tier 2 Technical Support Agent
2 Years 3 Months- Diagnosed technical issues while maintaining high standards of user satisfaction.
- Resolved customer inquiries efficiently using ticketing systems and remote support tools.
- Collaborated with cross-functional teams to streamline troubleshooting processes.
- Provided training sessions for new hires on software applications and support protocols.
HR LOA Agent
6 Months- Managed client communications to ensure satisfaction and retention.
- Developed tailored solutions for diverse customer needs, enhancing service delivery.
- Trained new agents on software systems and customer service protocols.
- Analyzed customer feedback to identify service improvement opportunities.
Customer Service Supervisor
8 Months- Supervised daily operations of customer service team to enhance efficiency and service quality.
- Implemented customer feedback systems, driving improvements in service delivery and satisfaction ratings.
- Monitored performance metrics to identify areas for process optimization and team development.
- Developed training programs for new staff, improving onboarding process and employee retention.
Education
High School Diploma
Associate of Applied Science - Accounting
Bachelor of Science - Business Administration
Skills
Patient billing
HIPAA compliance
Medical Terminology
Microsoft Office Suite
Microsoft Office Suite
Customer service
Timeline
Long Term Substitute Teacher
DODEA Schools
02.2025 - CurrentRead More
Medical Billing Analyst
Aspirion Health Resources
07.2024 - 11.2024Read More
Tier 2 Technical Support Agent
Continuum Solutions
04.2022 - 07.2024Read More
HR LOA Agent
Continuum Solutions
10.2021 - 04.2022Read More
Customer Service Supervisor
TYSYS Solutions
02.2021 - 10.2021Read More
Jordan Vocational High School
High School Diploma
Read More
Columbus Technical College
Associate of Applied Science from Accounting
Read More
Strayer University
Bachelor of Science from Business Administration
Read More