Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephanie Lindenman

Maple Shade Township,NJ

Summary

Practice Manager with Virtua Gastroenterology, expertise in medical practice management and staff development. Proven track record in enhancing patient care through effective communication and operational efficiency. Skilled in electronic health records and employee issue resolution. Experienced with healthcare operations, ensuring smooth and efficient practice management. Knowledge of regulatory compliance and quality assurance to maintain high standards in patient care and staff performance.

Overview

8
8
years of professional experience

Work History

Gastroenterology Practice Manager

Virtua Medical Group
01.2024 - 06.2025
  • Facilitated communication between healthcare providers and patients, enhancing care and service delivery outcomes.
  • Conducted monthly staff meetings to facilitate open communication among team members
  • Developed close working relationships with front office and back office staff.
  • Oversaw daily operations of the medical practice such as staffing schedules, patient schedules, inventory management, office upkeep ensuring an organized work environment.
  • Joined the downtime committee for VMG to provide workflows to follow when the computer systems may be down.
  • Worked closely with the education department and handled all scheduling for our departments students and residents.
  • Tracked daily, weekly and monthly statistics for the office as a whole and providers separately.
  • Trained and mentored new employees and management.

Gastroenterology Office Coordinator

Virtua Medical Group
01.2023 - 01.2024
  • Coordinated patient scheduling and office logistics to enhance workflows.
  • Managed electronic medical records system to ensure accurate and confidential patient information.
  • Organized patient intake processes, ensuring compliance with regulatory standards and protocols.
  • Developed training materials for new staff on office procedures and software systems.
  • Communicated with patients, insurance companies and providers through phone calls, emails and office drives concerning formularies and coverage limits.
  • Addressed complaints made by patients and staff by escalating issues to supervision for further investigation.
  • Coordinated luncheons with Pharmaceutical Representatives.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.

Primary Care Scheduling Specialist

Virtua Medical Group
04.2018 - 01.2023
  • Coordinated patient appointments through EPIC.
  • Managed complex appointment schedules for multiple providers, ensuring minimal conflicts and optimal resource utilization.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Opened and distributed incoming mail to promote quicker response to client inquiries.
  • Supported company leaders by acting as covering manager when needed.

Primary Care Front Office Assistant

Virtua Medical Group
10.2017 - 04.2018
  • Managed patient scheduling, optimizing appointment check-in flow and reducing wait times.
  • Assisted with medical record management, ensuring accuracy and compliance with regulations.
  • Coordinated communication between patients and healthcare providers.
  • Trained new staff on office procedures and patient interaction.
  • Monitored inventory levels of medical supplies.

Education

High School Diploma -

Maple Shade High School
Maple Shade
06.2008

Skills

  • Payroll administration
  • Electronic health records
  • Insurance verification
  • HIPAA
  • Appointment scheduling
  • Staff management
  • Employee issue resolution

Timeline

Gastroenterology Practice Manager

Virtua Medical Group
01.2024 - 06.2025

Gastroenterology Office Coordinator

Virtua Medical Group
01.2023 - 01.2024

Primary Care Scheduling Specialist

Virtua Medical Group
04.2018 - 01.2023

Primary Care Front Office Assistant

Virtua Medical Group
10.2017 - 04.2018

High School Diploma -

Maple Shade High School

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