Stephanie Little
Barboursville,WV
Summary
Seasoned Veterinary Technician and Pet Claims Coordinator with a proven track record at MetLife, adept in claims management and policy interpretation. Excelled in team collaboration and decision-making, enhancing operational efficiency and client satisfaction. Demonstrates adaptability and professionalism, ensuring high-quality care and support in fast-paced environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Pet Claims Coordinator
MetLife
Jeffersonville, IN
07.2022 - Current
- Processed insurance claims in accordance with established procedures.
- Verified policy coverage details to determine eligibility for reimbursement.
- Reviewed and processed insurance claims for accuracy and completeness.
- Completed day-to-day duties accurately and efficiently.
- Worked closely with medical providers to ensure timely submission of required documents.
- Reviewed incoming claims for accuracy and completeness, ensuring all necessary documentation was included.
Registered Veterinary Technician
Ceredo-Kenova Animal Clinic
Ceredo, WV
10.2018 - 06.2022
- Provided nursing care to hospitalized animals, including monitoring vital signs and administering medications and treatments under the direction of a veterinarian.
- Supervised vet techs and scheduled appointments.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Participated in educational seminars related to veterinary medicine topics in order to stay up-to-date on current trends and best practices.
- Provided emotional support to owners whose pets were ill or had passed away due to a terminal illness.
- Assisted in the development of treatment plans for sick animals that included diet changes, exercise regimens or other therapeutic recommendations.
- Supported veterinarians to drive quality care, advocate for pets and educate clients.
- Managed inventory control of pharmaceuticals and other medical supplies used in the clinic.
- Educated pet owners on proper nutrition, preventive healthcare measures and home care techniques to promote good health in their pets.
Laboratory Assistant for Veterinary Technology Program
Mountwest Community & Technical College
Huntington, WV
01.2016 - 01.2021
- Contributed to development of syllabi, visual aids, answer keys, supplementary notes and class discussion topics.
- Prepared and set up equipment and materials for laboratory sessions.
- Graded assignments and exams in a timely and fair manner.
- Tutored students in course material to improve comprehension.
- Prepared lesson materials and visual aids to reinforce lesson concepts.
- Explained class procedures, lab policies and important dates.
- Instructed and monitored students in use and care of equipment and materials.
- Observed student performance in order to assess progress towards academic goals.
Registered Veterinary Technician
Merritt’s Creek Veterinary Center
Huntington, WV
01.2013 - 10.2018
- Monitor all small and large hospitalized animals
- Client communication on wellness and preventative care
- Small animal surgery preparation and monitoring
- Sample collection for in-house and outside lab testing
- Administer medication
- Update clients on animal progress
- Consult with the doctor on the patient’s progress
- Experience using ClienTrax Practice Management Software
Education
Associate of Science - Veterinary Technology
Morehead State University
Morehead, KY01.2014
Undergraduate requirements -
Marshall University
Huntington, WV01.2010
High School Diploma -
Spring Valley High School
Huntington, WV01.2008
Skills
- Claims management
- Microsoft office
- Policy interpretation
- Scheduling
- Self motivation
- Team collaboration
- Performance management
- Decision-making
- Regulatory compliance
- Coaching and mentoring
- Time management
- Adaptability
- Attention to detail
- Task prioritization
- Multitasking
- Professionalism
- Phone and email etiquette
References
- Dr. Leslie Starnes, DVM, Veterinarian, Mountwest Community & Technical College, 419-305-6817
- Amanda Clark, RVT, Registered Veterinary Technician, Mountwest Community & Technical College, 304-710-3492, 304-360-1528
- Marsha Napier, Office Manager, Ceredo-Kenova Animal Clinic, 304-453-6384, 304-972-3817
Certification
- Independent Adjuster - 20479164 - 9/29/2022-Present
Timeline
Pet Claims Coordinator
MetLife
07.2022 - Current
Registered Veterinary Technician
Ceredo-Kenova Animal Clinic
10.2018 - 06.2022
Laboratory Assistant for Veterinary Technology Program
Mountwest Community & Technical College
01.2016 - 01.2021
Registered Veterinary Technician
Merritt’s Creek Veterinary Center
01.2013 - 10.2018
Associate of Science - Veterinary Technology
Morehead State University
Undergraduate requirements -
Marshall University
High School Diploma -
Spring Valley High School
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