Stephanie Lovato
Santa Fe
Summary
Motivated and responsible Business Operations Supervisor who is seeking advancement in HR/recruitment setting as a professional administrator/HR specialist position where I can apply my past knowledge to have the opportunity to learn grow and advance in my career.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Business Operations Specialist- Supervisor
New Mexico Human Services Department
Santa Fe
05.2023 - Current
- Correspond with HR to complete hire packets.
- Correspond with HR for dismissals and write ups/disciplinary actions.
- Correspond with HR for completions of 501 and Employee Evaluations.
- Create and complete HR packets for new employees.
- Train new employees/staff.
- Look up a variety of actions within SHARE.
- Approve/Deny leave request.
- Approve employees time entered into SHARE.
- Experience with the SHARE portal.
- Correspond with HR for recruitment within SPO.
- Experience in creating Job order forms.
- Conducting opening EE's, interim EE's and final EE's
- Work closely with our HR rep for listings of positions.
- Work with several managers within the PWPDB Bureau to complete several projects.
- Work with employees to ensure we follow the State Personnel Board Rules and Regulations. (Following guidelines and bureau guidelines)
- Manage a team of 3 employees.
- Review Compensation and classification for new hires.
- Back-up to the QKG (QuikGuide Coordinator) to ensure information gets distributed to all Human Services Department staff.
- Interacting with entire department as part of the Wellness Committee. ( Ensuring staff with mental well being )
Business Operations Specialist- Advanced
Human Services Department
Santa Fe
05.2022 - 05.2023
- Experience in logging and tracking information for blue folders (Excel, SharePoint spreadsheets for daily incoming blue folders)
- Experience in tracking documents for blue folders through excel spreadsheets and a word document (goes out twice a week to bureau)
- Experience in tracking systems (excel, SharePoint and task action item tracker in teams)
- Logging, tracking, and documenting fair hearings
- Logging, tracking and documenting policy clarifications
- Sending out distribution emails twice a week for pending items (outstanding blue folders, fair hearings and policy clarifications)
- Experience in completing DOT verifications (in a program called ASPEN)
- Experience with routing document(s) (through TEAMS, SharePoint, DocuSign, and email)
- Creating and implementing tracking system for incoming blue folders
- Uploading documents to SharePoint, TEAMS, email, and DocuSign
- Experience in routing documents so they are complete within a timely manner
- Assist bureau with several duties that maybe assigned
- Understanding policy and procedure for snap and cash
- Experience in training several bureau’s within HSD for (blue folder reviews, tracking documents through Teams, uploading documents into managements folders, submitting documents through DocuSign and creating communication through higher management with meeting important deadlines)
- Take meeting notes for PEBT (meetings)
- Assist in updating OneNote in SharePoint from our QKA (QuikeGuide Announcement’s)
- Assist with Research projects for the SNAP (food stamps) team
- In charge of QuiKGuide Uploads on Mondays ( any document, press release, memo, income changes, announcements etc)
- Giving access to HSD staff to the QuiKGuide and or to folders such as ( Job aids, trainings or clarifications)
- Updating the OneNote with the information from QuiKGuide announcement
- Creating links for the QuiKLinks in OneNote (access to the QuikGuide)
- Creating links that go into the QuiKGuide Announcement page for HSD to access
- Saving the QuiKGuide email into Teams for bureau to access if needed
- Assisted in IPRA request ( PEBT data and converting excel sheets to PDF’s)
- Assist in interview panels for employee hires.
Missing Person’s Clearinghouse Coordinator
Department of Public Safety
Santa Fe
07.2021 - 05.2022
- Ensures compliance with state and federal policy and regulations
- Experience in working the missing person’s staging table (Actives, modifies, clears, locates, cancels)
- Managed and gave job duties to Missing Person Clerk (assisting with the missing person table, creating missing person posters and assisting with community events)
- Assist with State Police (Amber Alerts, Silver Alerts, Brittany Alerts, and Endangered Advisory’s)
- Making recommendations to bureau chief on missing person cases if an Amber alert was/is needed
- Making recommendations to staff manager on missing person alerts (Silver, Amber, Brittany and Endangered)
- Experience and certified with National Crime Information Center (NCIC) (Reading NCIC misc and entering data into CJIS for a missing person, able to create a missing person’s poster if a photo is in NCIC)
- Access to CJIS (Criminal Justice Information Service) logging data of missing person (Gathering data of the description of clothing, last place seen, reporting person, receiving a detailed report and the staging table report)
- Gathering reports for NCMEC (Amber Alert surveys have been completed in a timely matter)
- Creating spreadsheets to track daily missing persons throughout the state
- Clerical duties (Answering phones, scanning, printing, Microsoft Word, Excel)
- Strong organization skills can multi-task ability to adapt to change and self-motivated
- Missing Person’s email (receiving incident reports, BC flags, NCMEC documents to save in missing persons file, sending emails to the reporting agency for an incident report)
- Policy’s, regulations, and procedures (Following the procedure for active missing persons that come through on the staging table)
- Maintaining workflow between myself and the missing person clerk (daily morning meetings, setting out work duties to the missing person clerk)
- Experience in creating missing person posters
- Conduct trainings for New Mexico State police officers and other law enforcement agencies in the state of New Mexico
- Analyze data for the missing person clearinghouse (every missing person case entered to the National Crime Information Center)
- Records management (create files hard copies and digital, manage records retention period)
- Creating monthly statistic missing person reports for staff manager
- Coordinate Trainings for Law Enforcement (create PowerPoints, training invite through zoom or teams)
- Training on Missing Person for Law Enforcement and Dispatch (review state statutes for missing persons updates on information)
- Following procedure with activities throughout our LERB bureau (such as NNO National Night Out)
- Creating PowerPoints for the department (learning material for training cadets)
- Assisting with Policy and Procedures (for information within databases for implementation)
- Tracking multiple projects (Events, trainings new database systems)
- Uploading documents to files within databases
- Uploading state reports to a federal database in a timely matter.
Missing Person’s Clearinghouse Records Clerk
Department of Public Safety
Santa Fe
04.2021 - 07.2021
- Ensures compliance with state and federal policy and regulations
- Experience in working the missing person’s staging table (Actives, modifies, clears, locates, cancels)
- Experience and certified with National Crime Information Center (NCIC)(Reading NCIC misc and entering data into CJIS for a missing person, able to create a missing person’s poster if a photo is in NCIC)
- Making recommendations to bureau chief on sex offenders registration requirements in New Mexico
- Access to CJIS (Criminal Justice Information Service) logging data of missing person (Gathering data of the description of clothing, last place seen, reporting person, receiving a detailed report and the staging table report)
- Clerical duties
- Missing Person’s email (receiving incident reports, BC flags, NCMEC documents to save in missing persons file, sending emails to the reporting agency for an incident report)
- Following procedure with activities throughout our LERB bureau (such as NNO National Night Out)
- Policy’s, regulations, and procedures (Following the procedure for active missing persons that come through on the staging table)
- Experience in creating missing person posters.
SORNA Records Clerk
Department of Public Safety
Santa Fe
07.2019 - 07.2021
- Ensures compliance with state and federal policy and regulations
- Conducting reports for sex offenders (Reject reports, End of Registration reports)
- Making recommendations to bureau chief on sex offenders registration requirements in New Mexico
- Translations for incoming sex offenders
- (Translating an offender out of state conviction to New Mexico law registration length)
- Clerical duties (answering phones, emails, filing, requesting documents)
- Customer service (Interacting with different law enforcement agencies when dealing with sex offenders or giving information regarding sex offenders)
- Experience in NCIC (National Crime Information Center) Reading NCIC misc and entering data into CJIS for missing persons, looking up data for sex offender’s criminal history
- Access in CJIS (logging data of missing person (description of clothing etc) used to verify sex offender release dates as well as arrest date and convictions)
- Entering data into a sex offender database known as OW (entering notes of what was needed to complete the record, verifying information from OW matched NCIC)
- Assist analyst and supervisor with Audits
- (Help verify who was rejecting when pushing a record through from OW into NCIC and verifying information was accurate)
- Assisted in trainings
- (Spoke about the sex offender registration requirements and how translations work)
- Maintained criminal history
- (Verified sex offender information is accurate and up to date both in OW and NCIC
- Verified the data mirrored each other
- Filing
- Interaction with different law enforcements in the state of N.M
- Maintained spreadsheet logs via excel for sex offenders
- (Rejects from OW and the SORNA exchange portal for incoming and outgoing offenders)
- Experience with policies, regulations, and procedures (Following procedures with translations and offenders who move to a different jurisdiction)
- Following procedure with activities throughout our LERB bureau (such as NNO National Night Out)
- Experience with state statutes (Used 29-11-A for sex offender registration and notification)
- Creating files for sex offenders
- (Every offender I would create a file with all their documents)
- Assist with mail
- Coordinate information with different law enforcement agencies when obtaining documents for a translation or with and absconded offender).
Orthodontic Assistant/Administrator
Darmitzel Orthodontics
Santa Fe
02.2017 - 01.2019
- Ensures compliance with state and federal policy and regulations
- Organized and ensured staff were completed hours to maintain radiology license.
- Assist the Orthodontist
- Change ortho wires on patients
- Change bands on patients
- Experience in fitting bands on patients
- Experience in taking impressions for ortho appliances
- Experience in sterilizing
- Experience in dental charting
- Experience in sending pre-authorizations to insurance
- Experience in x-rays (Ceph and intraoral)
- Experience in coordinating patient’s treatment plans
- Experience with insurances
- Admin duties (phone, setting up appointments, scheduling)
- Inventory
- Experience in OSHA and HIPPA
- Balanced at the end of the day.
Dental Assisting
Santa Fe Community College
Santa Fe
01.2013 - 01.2014
Education
DENTAL ASSISTING -
SANTA FE COMMUNITY COLLEGE
01.2014
CRIMINAL JUSTICE AND BUSINESS ADMISTRATION -
UNIVERSITY Of Phoenix
01.2012
HIGH SCHOOL DIPLOMA -
SER Academy
01.2008
Skills
- I have experience with assisting in policy and procedures for the implementation of databases and usage of databases I can cross train and learn different skills while maintaining a heavy workload I have strong organization skills ability to adapt to change and have experience following policies, procedures, and regulations per state statute
- Experience in Leadership
- Process Improvement
- Excellent Communication
- Idea Development and Brainstorming
Certification
- Certified in security awareness training
- Nation Crime Information Center (NCIC).
- Certified in Cultural Awareness for Tribal Engagement and Tribal Engagement Planning.
- National AMBER Alert and AMBER Alert in Indian Country Symposium
- Response to At-Risk Missing and High Risk Endangered Missing Children
References
Available upon request.
Wellness Committee
- I am part of the Human Services "Wellness Committee" for the Human Services Department that collaborates with the Department of Health. The goal is to brainstorm ways to help employee balance work-life and home-life.
Timeline
Business Operations Specialist- Supervisor
New Mexico Human Services Department
05.2023 - Current
Business Operations Specialist- Advanced
Human Services Department
05.2022 - 05.2023
Missing Person’s Clearinghouse Coordinator
Department of Public Safety
07.2021 - 05.2022
Missing Person’s Clearinghouse Records Clerk
Department of Public Safety
04.2021 - 07.2021
SORNA Records Clerk
Department of Public Safety
07.2019 - 07.2021
Orthodontic Assistant/Administrator
Darmitzel Orthodontics
02.2017 - 01.2019
Dental Assisting
Santa Fe Community College
01.2013 - 01.2014
DENTAL ASSISTING -
SANTA FE COMMUNITY COLLEGE
CRIMINAL JUSTICE AND BUSINESS ADMISTRATION -
UNIVERSITY Of Phoenix
HIGH SCHOOL DIPLOMA -
SER Academy