Stephanie Loyd
Customer Service
Vincent,IA
Summary
Experienced and driven customer service professional with a track record of over 7 years in successfully serving diverse customers. Committed to continuous learning and striving for excellence as an individual and employee. Renowned for reliability and trustworthiness, consistently delivering exceptional service in any situation. Possesses strong interpersonal skills and adeptly navigates various computer systems and technologies. Dedicated to maintaining professional relationships to increase profitability and drive business results. Brings valuable experience in leadership and management, enhancing the ability to effectively lead teams towards success. Proficient and creative in problem-solving.
Overview
10
10
years of professional experience
Work History
Assisted Living Caregiver
Friendship Haven
03.2023 - 02.2024
- I was responsible for assisting clients residing in the assisted living department
- A few basic tasks performed were assistance with dressing, bathing, grooming, undressing, shoes, laundry, and light housekeeping
Shift Manager
Arby's
01.2022 - 03.2023
- I was responsible for running the daily operations of the store within a shift, from crew members, job production, cash management, and customer management
Personal Care Attendant
Life and Health Care
08.2020 - 01.2021
- I was an in-home caregiver for elderly clients
- Job responsibilities included Travel (to clients home), transport clients for any errands needed like, Dr
- Apts, hair appointments, Physical therapy, grocery shopping, church, etc
- Other services provided were, meal prep, medication management, companionship, and assistance with basic personal cares such as, bathing, dressing/undressing, brushing teeth, brushing/styling hair, grooming, etc
- Basic everyday light housekeeping was expected of me as well, such as laundry and dishes
Direct Support Professional
Opportunity Living
10.2019 - 08.2020
- I worked in a facility similar to a group home environment, for adult residents with intellectual disabilities
- My daily activities included, ensuring nutritional meals were prepared and served
- Some clients required physical assistance with feeding, in which case I fed them
- I also assisted clients with basic daily tasks, such as getting dressed/undressed, brushing their teeth, and brushing/styling individuals hair
- My clients also required assistance bathing and toileting
- Lighthouse keeping and everyday cleaning, such as, laundry, vacuuming, sweeping, moping, dishes, cleaning restrooms, disinfecting etc
- While at the center which was an educational time similar to school, I assisted clients in participating in the activities in their classroom
Pizza Maker
Casey's
04.2019 - 10.2019
- When college ended I went back to my old store
- Where responsibilities were exactly the same
- Register responsibility includes, stocking products on store shelves, and checking out customers and being helpful and positive
- Kitchen responsibilities were to keep warmers full of fresh food
- Take and make individual orders
- Keeping kitchen work space clean and sanitized
- Learned pizza delivery and began delivering pizzas directly to our customers homes
- Customer satisfaction was number one priority
- Ensuring they always had a positive and friendly encounter with staff
Pizza Maker
Casey's
08.2018 - 04.2019
- Transferred to another Casey's location when I went to college, continuing the same job in Council Bluffs
- Strictly kitchen work
- Responsible for pizza orders, pizza warmers, sub orders, and customers needs whatever they may be
- Also began delivery driving, always delivering fresh food with a friendly smile
Pizza Maker/ Cashier/Donut Maker
Casey's
12.2017 - 08.2018
- Transferred to another Casey's store in town
- Responsibilities stayed the same, but also learned their register system, and a new skill/job donut making
- Pizza/sandwich warmers were my responsibility, and they needed to be full and fresh
- Also responsible for all pizza/sandwich orders customers had made
- We strived to make customers happy
- Learned register system
- Became responsible for products on the shelf's, gas pumps, lottery tickets, and keeping coolers stocked
- Responsible for greeting customers and assisting them in any way they needed, always with a positive, polite, and friendly smile
- Learned donuts also, which had responsibilities of ensuring the store had donut
Pizza Maker
Casey's
05.2017 - 12.2017
- Responsible for keeping the warmers full for customers
- Responsible for taking and making individual pizza orders
- Welcomed customers who requested subs, made their sub to their liking, while engaging in short conversations
- Giving each customer a positive experience inside the store
Drive Thru Cashier
Burger King
08.2016 - 01.2017
- Mainly responsible for drive thru
- Quick greetings to customers, taking orders, payment, and food delivery
- Keeping the work area stocked and clean for smooth running service
Drive Thru/Front Cashier
Hardee's
03.2016 - 08.2016
- Responsible for customers orders, and delivering food to customers' tables
- Making sure to offer anything they may need to make the dining experience easier
- Continued drive thru experience, with fast pace customer service
- Learned to multitask very well
Cashier/Drive Thru
Fazoli's
08.2015 - 03.2016
- Responsible for taking orders, and delivering food to customers' tables
- Also learned to drive thru, taking orders, payment, and food delivery at a fast pace to ensure customer satisfaction
- Dining in or through drive thru, we strived to tend to customers' needs at all times
Salad Bar/Cashier
Pizza Ranch
08.2014 - 08.2015
- Responsible for taking guests orders, bringing pizza to their tables, keeping the buffet clean, and tending to dining customers' needs whatever they may be
- To ensure a positive dining experience, with positive and friendly staff
Education
High School Diploma -
Fort Dodge Senior High
08.2012 - 05.2016
Associate in Human Services - Human Services
Iowa Central Community College
Fort Dodge, IA 05.2001 -
Skills
Compassionate Care
Nutritional planning
Meal Preparation
Housekeeping tasks
Problem-solving abilities
Active Listening
Customer Service
Staff Development
Team Development
Handling Customer Complaints
Self Motivation
Decision-Making
Effective Communication
Timeline
Assisted Living Caregiver
Friendship Haven
03.2023 - 02.2024
Shift Manager
Arby's
01.2022 - 03.2023
Personal Care Attendant
Life and Health Care
08.2020 - 01.2021
Direct Support Professional
Opportunity Living
10.2019 - 08.2020
Pizza Maker
Casey's
04.2019 - 10.2019
Pizza Maker
Casey's
08.2018 - 04.2019
Pizza Maker/ Cashier/Donut Maker
Casey's
12.2017 - 08.2018
Pizza Maker
Casey's
05.2017 - 12.2017
Drive Thru Cashier
Burger King
08.2016 - 01.2017
Drive Thru/Front Cashier
Hardee's
03.2016 - 08.2016
Cashier/Drive Thru
Fazoli's
08.2015 - 03.2016
Salad Bar/Cashier
Pizza Ranch
08.2014 - 08.2015
High School Diploma -
Fort Dodge Senior High
08.2012 - 05.2016
Associate in Human Services - Human Services
Iowa Central Community College
05.2001 -