Stephanie Lugo
Houston,Tx
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
3
3
years of professional experience
Work History
Behavioral Therapist
Behavioral Innovations
2023.09 - Current
- Maintained detailed documentation of client progress, communicating updates regularly to supervisory staff and relevant stakeholders.
- Reduced challenging behaviors by conducting functional behavior assessments and developing appropriate interventions.
- Developed rapport with clients by utilizing empathy and active listening skills, creating a supportive therapeutic environment conducive to learning.
- Responded effectively to crisis situations and aggressive behaviors, skillfully mitigating conflicts with proven strategies.
- Maintained professional boundaries with parents and caregivers while building strong support networks to support treatment goals.
- Increased client independence by teaching essential self-help skills such as toileting, dressing, and feeding.
- Collaborated with multidisciplinary teams to develop comprehensive behavioral treatment plans for clients with Autism Spectrum Disorder.
- Documented clients' progress to keep detailed notes on each client's treatment progress and changes in mental health status.
- Adhered to ethical and legal standards for confidentiality, protecting clients' privacy.
- Observed and monitored client behavior and responses to treatment.
- Developed behavior intervention plans based on principles of applied behavior analysis.
CIRT
Harris County Sheriff Office
2022.10 - 2023.09
- served as member of special teams (C.I.R.T Team) to respond to emergencies as required
- The highest level response to individuals in serious mental health crises
- Calls may involve concerns about homicidal/suicidal, someone harming themselves, someone who is experiencing psychosis, extreme behavioral issues or a person who is experiencing a decline and not receiving appropriate care.
- Crisis intervention is the process of a mental-health worker identifying, assessing, and intervening with an individual in crisis to balance and reduce the effects of the crisis in his/her life. The individual is then connected with a resource network to reinforce the change.
- partnership with a licensed master's level behavioral health clinician
- served to all people who are experiencing crisis for a variety of reasons
Mental Heath Unit
Harris County Sheriff Office
2022.05 - 2023.09
- Assisted clinical staff with crisis intervention strategies, ensuring a safe and supportive environment for inmates.
- Conducted thorough cell checks for safety hazards, maintaining compliance with regulatory standards and facility protocols for inmate protection.
- Collaborate with a clinical team by providing written and verbal updates on clients, Convey and work with counselors/physicists/ Harris health technicians and other staff members to identify goals, increase engagement in their healthcare, address barriers, and drive the execution of their care plan.
- Consistently followed safety protocol
- Perform related work as assigned and adapt to changing work requirements.
- Demonstrates ethical conduct in all clinical and professional activities.
- Utilized Therapeutic Crisis Intervention techniques to de-escalate
Correctional Officer
Harris County Sheriff Office
2022.05 - 2023.08
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Conducted routine and emergency head counts.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
- Received and inspected mail, property and funds from visitors on behalf of designated inmates.
Waitress
Papasitos Cantina
2021.07 - 2022.04
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Education
High School Diploma -
Cypress Ridge High School
7900 N Eldridge Pkwy, Houston, TX 7704106.2020
Skills
Collaborative Problem-Solving
Emergency Response
De-Escalation Techniques
Mental health awareness
Correctional facility procedures
Safety and security enforcement
Self-defense techniques
Contraband Seizure
Stress Tolerance
Observation Techniques
Crisis intervention training
Suicide Prevention
Search Procedures
Certified in CPR/AED
Therapy team planning
Self-management
Treatment Planning
Timeline
Behavioral Therapist
Behavioral Innovations
2023.09 - Current
CIRT
Harris County Sheriff Office
2022.10 - 2023.09
Mental Heath Unit
Harris County Sheriff Office
2022.05 - 2023.09
Correctional Officer
Harris County Sheriff Office
2022.05 - 2023.08
Waitress
Papasitos Cantina
2021.07 - 2022.04
High School Diploma -
Cypress Ridge High School
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