Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager
Stephanie Machado

Stephanie Machado

Springfield,VT

Summary

Personable and dedicated Customer Service Representative with extensive experience in retail industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

21
21
years of professional experience

Work History

Kitchen Crew Member

Blake Hill Preserves
Windsor, VT
08.2022 - Current
  • Gathered ingredients and cleaned and cut food items to prep recipes.
  • Adjusted cooking methods and ingredients to accommodate dietary restrictions and food allergies.
  • Peeled and cut fruit and vegetables to prepare for cooking or serving.
  • Partnered with chef to cook food and comply with food preservation guidelines.
  • Operated industrial mixers and other food processing machinery to support kitchen operations.
  • Checked and recorded refrigerator and freezer temperatures to maintain food quality and freshness.
  • Observed food handling and sanitation procedures to safeguard against foodborne illnesses.
  • Acquired new skills to support team and further accommodate customer needs.

Evening Manager

Clarks IGA
Londonderry, VT
10.2011 - 01.2015
  • Answered customer questions and addressed complaints quickly and courteously to patrons' satisfaction.
  • Promoted teamwork and quality service through communication and coordination with other departments.
  • Stocked shelves and racks and placed mannequins in key areas to attract customers to store.
  • Maintained and enforced procedures for security of monies, credit and financial transactions and guest security.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Delegated work to staff, setting priorities and goals.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Assigned work and monitored performance of project personnel.

Evening Manager/HR Coordinator

Shaw's Supermarket
Ludlow, VT
05.2002 - 10.2011
  • Hired, trained and developed staff, evaluating performance and progress to fulfill nightly operations.
  • Maintained and enforced procedures for security of monies, credit and financial transactions and guest security.
  • Implemented training to improve knowledge base of staff and used cross-training methods to maintain productivity during employee absences.
  • Advised management of staffing levels and team member performance to facilitate labor.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.

Education

Bachelor of Science - Business Administration

Castleton State College
Castleton, VT
12.2000

Skills

  • Team contribution
  • Multitasking
  • Food safety understanding
  • Heavy lifting
  • Vendor relations
  • Visual merchandising
  • Payroll management
  • Customer service

Timeline

Kitchen Crew Member

Blake Hill Preserves
08.2022 - Current

Evening Manager

Clarks IGA
10.2011 - 01.2015

Evening Manager/HR Coordinator

Shaw's Supermarket
05.2002 - 10.2011

Bachelor of Science - Business Administration

Castleton State College

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Stephanie Machado