Stephanie Maldonado
Summary
Customer-oriented Manager 10 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
9
9
years of professional experience
Work History
Area Training Manager
Soma
Water Tower Place & Deer Park
04.2022 - Current
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Trained staff during demonstrations, meetings, conferences, and workshops.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Reviewed and edited all training materials for accuracy and company policy compliance.
- Trained new hires to perform cross-training exercises with experienced workers.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Developed and implemented strategies to increase sales and profitability.
- Reported issues to higher management with great detail.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Store Manager
JCPenney Sephora
Algonquin, IL
04.2018 - 03.2022
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Assisted in recruiting, hiring and training of team members.
- Taught master classes to inspire potential makeup artists or help people expand knowledge and skills.
- Kept up-to-date with style industry standards, trends, and techniques to provide optimal aesthetics services to every client.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Executive Assistant Manager
Allerbest Inc.
Gilberts, IL
01.2015 - 08.2019
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Developed and maintained automated alert systems for important deadlines.
- Answered high volume of phone calls and email inquiries.
- Updated and maintained confidential databases and records.
Hospital Transportation
Advocate Sherman Hospital
Elgin, IL
06.2015 - 10.2017
- Provided leadership, delegation, and exceptional medical service in high-pressure situations.
- Assisted in medical examinations, treatments and procedures for diverse conditions and patient populations.
- Helped with preparation of medical equipment and supplies for use in hospital procedures.
- Administered CPR, oxygen and other life-saving medical treatments.
- Followed all safety protocols and took necessary precautions while providing care.
- Assisted with lifting and moving patients.
- Handled patient transfers from one medical facility to another.
Education
Associate of Arts - Business
Elgin Community College
Elgin, IL05.2017
Skills
- Manager Coaching and Training
- Market Growth
- Time Management
- Team Leadership
- Operations Management
- Customer Experience
- Recruitment
- Communication Skills
Timeline
Area Training Manager
Soma
04.2022 - Current
Store Manager
JCPenney Sephora
04.2018 - 03.2022
Hospital Transportation
Advocate Sherman Hospital
06.2015 - 10.2017
Executive Assistant Manager
Allerbest Inc.
01.2015 - 08.2019
Associate of Arts - Business
Elgin Community College