Stephanie Marie
Dublin,OH
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Manager of Operations
Make Ready Cleans
01.2021 - 03.2024
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Established, optimized and enforced business policies to maintain consistency across industry operations.
- Diversified revenue streams by exploring new markets and developing innovative products or services tailored to those markets'' needs.
- Proactively identified areas of risk within the organization implemented necessary safeguards mitigating any potential negative impact on the business.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
- Directed resource allocation efforts, maximizing utilization of personnel, materials, and equipment resources for efficient operations management.
- Negotiated favorable contracts with vendors, securing competitive pricing arrangements that benefited the organization''s bottom line results.
Online Boutique Owner
Southern Giggles Children's Boutique
03.2015 - 12.2020
- Grew social media following through consistent posting of engaging content, resulting in increased brand visibility and customer engagement.
- Managed the day-to-day financials of the online boutique, including budgeting, expense tracking, and revenue projections.
- Monitored competitor pricing strategies to maintain competitive product offerings and adjust pricing as needed.
- Developed strong relationships with suppliers, negotiating favorable terms and securing high-quality products at competitive prices.
- Analyzed sales data to identify trends, adjust marketing strategies, and inform future purchasing decisions for optimal inventory assortment.
- Increased online sales by implementing effective marketing strategies and optimizing website design.
- Streamlined business operations by implementing efficient systems for order processing, shipping, and returns management.
- Utilized email marketing campaigns to announce new arrivals, promote sales events, and maintain ongoing communication with customers.
- Established an efficient workflow for processing orders from placement through shipping.
- Collaborated with photographers, models, and stylists to create visually appealing product images that showcased the unique features of each item.
- Enhanced customer satisfaction by providing responsive and personalized customer service through various communication channels.
- Hosted successful pop-up events and participated in local markets to expand brand reach within the community.
- Stayed informed about fashion industry trends to ensure that the boutique''s offerings remained relevant.
- Built a loyal customer base by offering exclusive promotions, incentives, and loyalty programs.
- Managed day-to-day business operations.
- Trained and motivated employees to perform daily business functions.
- Established foundational processes for business operations.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
Education
Associate of Arts - Psychology
University of Ph0enix
Online 12.2024
Skills
- Customer Service Management
- Inventory Tracking and Management
- Sales Tracking
- Customer Service
- Business Management
- Marketing Strategies
- Professionalism
Certification
Louisianan 90 HR Real Estate Salesperson Certificate
Timeline
Manager of Operations
Make Ready Cleans
01.2021 - 03.2024
Online Boutique Owner
Southern Giggles Children's Boutique
03.2015 - 12.2020
Associate of Arts - Psychology
University of Ph0enix
Louisianan 90 HR Real Estate Salesperson Certificate
Similar Profiles
Andres Sachez CornielesAndres Sachez Cornieles
Assistant Maintenance Supervisor at Make ReadyAssistant Maintenance Supervisor at Make Ready
TRACY TURNERTRACY TURNER
Make Ready Officer at Ambulance Make ReadyMake Ready Officer at Ambulance Make Ready
DAVID MARTINEZDAVID MARTINEZ
Maintenance Technician at Make Ready Apartment Units, Maintained Building.Maintenance Technician at Make Ready Apartment Units, Maintained Building.