Stephanie Marshall

Accountable for business operations activities, meeting revenue and profitability targets, and leadership of assigned center(s). Connected with clients to understand their goals and challenges with their health. Kept clients focused on their purpose and assisted them with achieving their goals.

• Managed one to four centers with a monthly deposit of $40k-$60k. Location(s) had 2-3 employees and saw 80-100 clients weekly.
• Grew profits by managing payroll, managing inventory, and ensuring proper hours of operation and employee working hours. Increased gross profit by 30%-90%.
• Grew business by acquiring new customers, retaining old customers, and delivering success with their health goals. Increased active client base by 40%-80%.
• Performed weekly inventory count and created monthly product orders.
• Monthly training received and then mentored employees in new training.

Execute fast and seamless POS transactions for clients. Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.

• Processed $3k-$5k in sales daily. Balanced drawer 2-3 times a shift.
• Solved customer issues and handled customer concerns.
• Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.

Worked on sales floor organizing racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise. Helped customers locate products and checked store system for merchandise at other sites.

• Supported other departments (jewelry, registers, shipping) on regular basis.
• Answered customer questions regarding sizing, accessories and proper care for merchandise.