Stephanie Martin
Eugene,OR
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Results-oriented Assistant Store Manager offering many years of increasing revenue and profitability and managing loss and shrinkage. Well-versed in inventory control, buying and merchandising for perishable and non-perishable goods. Energetic and productive to thrive in customer-focused, fast-paced environment.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Management position. Ready to help team achieve company goals.
Overview
14
14
years of professional experience
1
1
Certificate
Work History
Assistant Store Manager
Shari's Cafe And Pies
Eugene, OR
05.2013 - Current
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Approved regular payroll submissions for employees.
- Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
Store Manager
Waffl House
Baton Rouge, LA
03.2007 - 03.2012
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Education
High School Diploma - Basic Education
Lane Community College
Eugene, OR09.1993
Skills
- Coaching and Mentoring
- Supplier Monitoring
- Adobe Systems Adobe Creative Cloud
- Microsoft Excel
- Microsoft Windows
- POS Systems
- Hiring and Training
- Cost Management
- Financial Forecasting
- Marketing and Promotions
- Microsoft Office
- Microsoft Outlook
Certification
- Oregon Alcohol Service Permit
- Oregon Food Handlers Certification
- ServSafe Certification
Timeline
Assistant Store Manager
Shari's Cafe And Pies
05.2013 - Current
Store Manager
Waffl House
03.2007 - 03.2012
High School Diploma - Basic Education
Lane Community College