Sheri Shurtz
Rohnert Park,CA
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
13
13
years of professional experience
Work History
Server
Shari's Cafe and Pies
Rohnert Park
09.2011 - Current
- Took orders from customers accurately and in a timely manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Provided excellent customer service to ensure satisfaction.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Operated POS terminals to input orders, split bills and calculate totals.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Trained new employees to perform duties.
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Provided ongoing support to servers while they are on the job.
Education
High School Diploma -
Napa High School
Napa, CA06-1995
General Studies
Napa Valley College
Napa, CASkills
- Strong leadership
- Reliability
- Staff Motivation
- Warm and Friendly
- Cool Under Pressure
- Conflict and Complaint Resolution
Affiliations
I volunteer with a few community programs including Girl Scouts, Girls On The Run and the Rohnert Park Warriors Cheerleading team!
Timeline
Server
Shari's Cafe and Pies
09.2011 - Current
High School Diploma -
Napa High School
General Studies
Napa Valley College
Similar Profiles
Brent SanchezBrent Sanchez
General Manager at Shari's Cafe and PiesGeneral Manager at Shari's Cafe and Pies
Laura CossairtLaura Cossairt
Server/Shift Supervisor at Shari's Cafe and PiesServer/Shift Supervisor at Shari's Cafe and Pies
Tammy SaulTammy Saul
General Manager at Shari's Cafe and PiesGeneral Manager at Shari's Cafe and Pies
Aimee WardAimee Ward
Food Service Manager at Live Oak Charter SchoolFood Service Manager at Live Oak Charter School
Ricardo RamirezRicardo Ramirez
Guest Services Representative at Graton Resort & CasinoGuest Services Representative at Graton Resort & Casino