STEPHANIE MARTIN
Kansas City,MO
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
11
11
years of professional experience
Work History
Renewal Specialist
Serendipity Labs
Rye, NY
05.2023 - Current
- Spearheaded the company's first Renewal Specialist role, focusing exclusively on member retention.
- Negotiated renewals, pricing adjustments, and upselling opportunities, increasing retention rates.
- Maintained and expanded relationships with clients, driving membership upgrades and added office spaces.
- Produced detailed retention and revenue reports to analyze trends and refine strategies.
General Manager and Sales Director
Serendipity Labs
St Louis, MO
07.2021 - 05.2023
- Led operations and sales for a coworking facility, ensuring efficient management and exceptional customer service.
- Sold office spaces and booked paid meetings and events, achieving occupancy and revenue targets.
- Executed marketing strategies to promote services and increase visibility in the local market.
- Provided detailed reporting on sales, operations, and customer feedback to improve decision-making.
General Manager
Tin Roof Music Bar & Restaurant
St Louis, MO
01.2016 - 07.2021
- Responsible for running all aspects of the establishment focusing on revenue generation, inventory management, maintaining distributer relationships, event planning, and exceptional customer service.
- Handle all hiring, training, and development ensuring all liquor laws, pour policies, and food handling standards are understood and properly executed by all staff. Conduct weekly meetings to ensure organizational efficiency.
- Optimize profits by controlling food, beverage, and labor costs on a daily basis.
- Strategize and launch promotional posts across various social media channels. Significant focus on creative, engaging, and organic content.
Restaurant Manager
Greenbrier Country Club
Lexington, KY
01.2014 - 12.2016
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Education
University of Kentucky
Lexington, KYSkills
- Excellent verbal and written communication skills
- Client satisfaction focus
- Deadline management
- Customer service
- Detail oriented with proven success working in high-pressure team environments
- Proficiency with Salesforce and Microsoft Office Suite
- Knowledgeable in scheduling and report building software
Timeline
Renewal Specialist
Serendipity Labs
05.2023 - Current
General Manager and Sales Director
Serendipity Labs
07.2021 - 05.2023
General Manager
Tin Roof Music Bar & Restaurant
01.2016 - 07.2021
Restaurant Manager
Greenbrier Country Club
01.2014 - 12.2016
University of Kentucky