Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephanie Martinez

Mount Vernon,NY

Summary

Enthusiastic and personable customer service representative or administrative/executive/personal assistant or driver with 10+ years of experience in each field. From the start of my work life, I have been successful at managing the tasks of the lists of even the most demanding business cultures and executives. I am proactive, a fast learner and can quickly incorporate and implement new procedures to maximize efficiency and productivity. Additional experience includes a few months of security work in AZ in 2014. I also have experience as a taxi dispatcher with Pub Taxi and All Island Taxi with a crew of up to 15 drivers. I possess excellent communication and listening skills. I work great in a team and, conversely, I work well on my own if I know and understand the parameters of the task.

Overview

14
14
years of professional experience

Work History

Delivery Specialist

GRUBHUB
Mount Vernon, NY
10.2022 - Current
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Operated vehicle safely in highly congested areas.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Delivered packages to customer doorsteps and business offices.

Delivery Specialist

UBEREATS
Mount Vernon, NY
02.2022 - 10.2022
  • Coordinated consistent on-time deliveries of damage-free goods.
  • Promoted safe driving at all times by observing all speed limits and keeping abreast of road conditions, weather and other factors.
  • Directly interacted with customers to deliver mail, packages and ordered goods.
  • Assessed vehicle for damage after each shift and kept it properly cleaned and maintained.

Custodial Maintenance Worker

Pride Industries
Virginia Beach, VA
02.2022 - 07.2022
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.

Paraprofessional Educator

Educational Management & Staffing Solutions
Hampton, VA
04.2021 - 11.2021
  • Provided support to help students with special needs learn and grow.
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment.
  • Maintained inclusive learning environment to enable students to gain maximum benefit from lessons.
  • Provided support during classes, group lessons and classroom activities.

Rideshare Operator/Contractor Courier

Uber/On Demand Courier
Phoenix, AZ
03.2017 - 05.2019
  • Greeted recipients, delivered packages and parcels and acquired proper signatures for all deliveries.
  • Picked up and dropped off passengers.
  • Achieved over 4000 trips during two years of service.

Customer Service Representative

Alorica
Phoenix, AZ
11.2013 - 11.2017
  • Answered inbound calls from doctors’ offices, members, and pharmacies
  • Processed prior authorizations or other required duties as needed
  • Worked from home
  • Clients serviced were Best Buy and Express Scripts.

Call Center Customer Service Representative

P.C. Richard & Son
Farmingdale, NY
03.2008 - 06.2013
  • Processed applications for extended service contracts, answered problems and complaints for customers, expedited appointments for repairs and installations.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Resolved concerns with products or services to help with retention and drive sales.

Store Team Member

GetGo Gas Station
Cleveland, OH
09.2019 - 06.2020
  • Maintained general knowledge of departments to help customers quickly locate products and merchandise.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Interacted positively with team members and customers to promote commitment to organization's vision and values.
  • Used cash register to tally purchases, collect payment and execute fast and friendly check-out experiences.
  • Cleaned counter areas, floor and restrooms to meet safety and sanitation regulations.

COURIER

IntelliQuick Delivery and TDex Delivery
Phoenix, AZ
12.2013 - 06.2014
  • IntelliQuick – Picked up and dropped off lab samples to Lab Corp and Sonora Quest
  • TDex Delivery – Picked up and dropped off medical samples, documents, and packages
  • Independent contractor.
  • Followed company policies and procedures during shift.
  • Greeted recipients, delivered packages and parcels and acquired proper signatures for all deliveries.

Education

Bachelor of Science - Finance

SUNY College At Old Westbury
Old Westbury, NY
12.1994

Certificate - Medical Transcription

Stratford Career Institute
Saint Albans, VT
05.2010

Skills

  • Delivery Schedules
  • Corporate Policies and Procedures
  • Accounts Payable and Accounts Receivable
  • Customer Relationships
  • Health Insurance Plan Knowledge
  • Healthcare Terminology
  • Information Assistance
  • Calm and Professional Under Pressure
  • Responding to Difficult Customers
  • Data Entry and Maintenance
  • Courteous with Strong Service Mindset

Timeline

Delivery Specialist

GRUBHUB
10.2022 - Current

Custodial Maintenance Worker

Pride Industries
02.2022 - 07.2022

Delivery Specialist

UBEREATS
02.2022 - 10.2022

Paraprofessional Educator

Educational Management & Staffing Solutions
04.2021 - 11.2021

Store Team Member

GetGo Gas Station
09.2019 - 06.2020

Rideshare Operator/Contractor Courier

Uber/On Demand Courier
03.2017 - 05.2019

COURIER

IntelliQuick Delivery and TDex Delivery
12.2013 - 06.2014

Customer Service Representative

Alorica
11.2013 - 11.2017

Call Center Customer Service Representative

P.C. Richard & Son
03.2008 - 06.2013

Bachelor of Science - Finance

SUNY College At Old Westbury

Certificate - Medical Transcription

Stratford Career Institute
Stephanie Martinez