Stephanie Martinez
Az Quality Care
8
years of professional experience
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Work History
Receptionist/Office Assistant
1 Year 3 Months- Kept reception area clean and neat to give visitors positive first impression.
- Professionally and kindly greeted all guest while assisting with new employee onboarding paperwork.
- Completed all office copying, faxing, and filing documents while Maintaining confidentiality of information regarding clients and company.
- Developed and maintained filing systems, ensuring confidentiality and easy access to information.
Customer Service Representative
1 Year 7 Months- Answered inbound calls, chats and emails to facilitate customer service.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- State of Az Jobs
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Warehouse Worker
6 Months- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean, orderly work environment free of hazards.
- Helped train new employees in safe practices and warehouse procedures.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
Data Entry Clerk
1 Year 6 Months- Completed data entry tasks with accuracy and efficiency.
- Processed high volumes of data entries with precision and attention to detail.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Performed regular audits on database content to identify outdated or inaccurate records requiring updates or removals.
Claims Representative
2 Years 11 Months- Processed claims efficiently, ensuring adherence to company policies and regulatory requirements.
- Collaborated with internal departments and external vendors to resolve claims.
- Delivered personalized customer service, addressing policyholder concerns and clarifying coverage details.
- Calculated adjustments, premiums and refunds.
Skills
10+ Years Customer Service
Scheduling
Answered and Managed a Multi-phone line system
File management
Organization skills
Data entry
Leadership
Prioritization
& Multitasking
Verbal & Written communication
Appointment scheduling & Organizational skills
All Microsoft computer software's
Google Docs and Google Sheets
Timeline
Receptionist/Office Assistant
Az Quality Care
04.2023 - 07.2024Read More
Customer Service Representative
APN Staffing And Employment Solutions
05.2021 - 12.2022Read More
Warehouse Worker
Prologistix
07.2020 - 01.2021Read More
Data Entry Clerk
Adreima
09.2018 - 03.2020Read More
Claims Representative
Avesis
08.2016 - 07.2019Read More